Hello, Roger. You must have contacted our premium technical support which is a paid service. They can assist you with any kind of technical issues on your device apart from issues related to AVG, if purchased a plan. If you are a paid user of AVG, you are entitled to receive free technical assistance and you can reach them from this web page: http://avgclick.me/AVGtechnical .
I am an AVG Ultimate subscriber. Yesterday, one of my browsers [Microsoft Edge] became frozen with a red screen filled with ominous warnings and instructions to call a phone number. I did not. Rather, after turning off the computer to shut down the frozen browser, I restarted and ran an AVG scan. No result and the red screen returned when I opened the browser, so I called AVG for assistance.
The first sign that I was going to be scammed by AVG was that the technician began by trying to sell me driver updating software for $39.99. Then she informed me I would have to pay AVG $119 for advanced technical support to have my problem resolved.
I declined and called Microsoft. The technician there immediately recognized that my problem was not a virus but a "Pop Up" and resolved it - for free - in about 3 minutes. Why did AVG not provide the same service to a paid subscriber? Incompetence, greed or scam?
Sorry . . . your response does not cut it.
First of all I called the general support number with my request and was specifically advised that I would need to be transferred to advanced support. Moreover, as a subscriber, if I somehow contacted the wrong number – which I did NOT – I should have been advised that I was entitled to free support, not given a sales pitch for a driver update app and a bait and switch to "premium" support.
I happen to like AVG and have used both the free (initially) and paid service for a number of years on various devices. I will devote my time during the balance of my subscription to finding another provider and encouraging others to do so as well!
I don't have a record of the number I called, but it makes no difference. Even assuming I called your so called "premium" number they should have told me I had access to free support as a paid subscriber (which I clearly informed them I was) rather than trying to sell me things. Moreover, had I fallen for the bait and switch it would have been a complete and utter rip off, given that microsoft resolved the issue for free in minutes. Perhaps yo uguys can just admit you screwed up!
Hello, Roger. You must have contacted our premium technical support which is a paid service. They can assist you with any kind of technical issues on your device apart from issues related to AVG, if purchased a plan. If you are a paid user of AVG, you are entitled to receive free technical assistance and you can reach them from this web page: http://avgclick.me/AVGtechnical .
Roger, we have forwarded your feedback to senior team and it was taken seriously.
We apologize for the inconvenience caused and will take necessary action.
We assure you that this will not happen in future.
Thanks.
Roger, we have forwarded your feedback to senior team and it was taken seriously.
We apologize for the inconvenience caused and will take necessary action.
We assure you that this will not happen in future.
Thanks.
Sorry . . . your response does not cut it.
First of all I called the general support number with my request and was specifically advised that I would need to be transferred to advanced support. Moreover, as a subscriber, if I somehow contacted the wrong number – which I did NOT – I should have been advised that I was entitled to free support, not given a sales pitch for a driver update app and a bait and switch to "premium" support.
I happen to like AVG and have used both the free (initially) and paid service for a number of years on various devices. I will devote my time during the balance of my subscription to finding another provider and encouraging others to do so as well!
Roger,
We always want to keep our customers happy. May I know if you have dialed +1 925 732 4274 to contact our technical support team?
Regards,
Alok.