Not happy with avg technical support

AVG Protection
6

Peter, Have a look @ this article (https://support.avg.com/SupportArticleView?q=customer+care&urlname=Contacting-AVG-Customer-Care&l=en_US).
AVG Guru

5

Thanks Alan, I have tried all these routes after filling in the tech support box I occasionally get a box ie e-mail/chat/phone but it vanishes as soon as I press it with zero response hence why I have given up.

7

Hi Peter,
In order to analyze it please provide us with diagnostic output (run it after inducing described behavior) using this tool and please add detailed description of issue.
Thanks

1

upgraded to windows 8.1 from windows 8 avg showed no protection on computer or firewall, I un-installed avg2014 and re-installed 2015 this worked ok however when I restart the computer I get a black screen with lots of avg script eventually the computer starts up but avg has been removed I have re-installed 2015 any ideas please. I have given up trying to reach the AVG support however if they read this they may wish to try and help

4

Thanks Alan, I have tried all these routes after filling in the tech support box I occasionally get a box ie e-mail/chat/phone but it vanishes as soon as I press it with zero response hence why I have given up.

2

Peter, Have a look @ this article (https://support.avg.com/SupportArticleView?q=customer+care&urlname=Contacting-AVG-Customer-Care&l=en_US).
AVG Guru

3

Hi Peter,
In order to analyze it please provide us with diagnostic output (run it after inducing described behavior) using this tool and please add detailed description of issue.
Thanks