Not moving from the trial version to the purchased paid

Hey. What decision on my license? What is available for me to install, what versions of the software?

Hello Sergey,

I understand that you are unable to activate AVG program to pro version. I see from your record that you have active subscription of AVG Ultimate valid till 12/29/2019. Please click on this link http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Zen-Protection-Performance-or-Ultimate for the steps to activate AVG program in your computer. If you face any difficulties, feel free to contact us.

Sergey,
I apologize for the delay.
You are our valuable customer.
Please have faith on AVG. We will fix your issue as soon as possible.

Bought a license, connect account(**************), but does not respond to a purchased license. The trial period ends. Can provide screenshots of the license and interface antivirus.

Thank you for providing me the screenshots, Sergey.
I see that there are some issue regarding the recent Orders and I'm escalating to my Senior Team.
Your patience and co-operation is much appreciated.
Hello Sergey,

I understand that you are unable to activate AVG program to pro version. I see from your record that you have active subscription of AVG Ultimate valid till 12/29/2019. Please click on this link http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Zen-Protection-Performance-or-Ultimate for the steps to activate AVG program in your computer. If you face any difficulties, feel free to contact us.
Purchased license
Sergey,
Please keep using the trial version. We have already escalated your issue to concern team and they will resolve the issue with your subscriptions.

Hello Sergey,

I understand your concern. I see from your record that the order for AVG Ultimate got successfully processed. We see that you have active subscription of AVG Ultimate valid till 2020. Please click on this link http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Ultimate to install and activate AVG Ultimate in your computer.

If you face any difficulties, feel free to contact us.

Hello. What decision on my issue?

Hey. What decision on my license? What is available for me to install, what versions of the software?

What are my next steps? What should I do with the installed version of AVG Internet Security? And what about my purchased license?

Hello. What decision on my issue?