Not online message

Hello Philip, 

Thank you for reaching AVG support channel. We are sorry to know that you are unable to connect with AVG Secure VPN. We will check and help you to clarify it. 

Some countries have laws or practices that prevent VPNs from being used, which means that there are countries where AVG Secure VPN may not work or only works sporadically. Any user who tries to use AVG Secure VPN in a country where VPNs are not allowed does so at their own risk, and we cannot guarantee that the service will work.  

The following countries may have restrictions on VPN services: 

BLOCKED: Egypt, Myanmar, Syria, and Uganda

FULLY BANNED: Belarus, Iraq, North Korea, and Turkmenistan

ONLY GOVERNMENT APPROVED VPNs ARE ALLOWED TO BE USED: China, Iran, Oman, and Russia

RESTRICTED: Turkey and United Arab Emirates (restricted for individuals and illegal for "criminal activities”)

WE DO NOT PROVIDE VPN SERVICES: India and Pakistan
VPN use is permitted, but providers must provide government user data. As a result, we do not provide VPN services in India.

Hope you understand why our VPN not working in china. If you still have any clarification, please do let us know.

Already in China and trying to set up the VPN for 1st time. I'm online yet when I ask the VPN to connect it comes up with the error that I'm offline and need to connect to the internet. On hotel network. Have changed to trusted - no help. Any thoughts? 

Hello John,
We appreciate your suggestion, If you have any concerns regarding AVG, 
please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you accordingly.
https://support.avg.com/support_ask
Thank you for your understanding.

Hello Philip, 

Thank you for reaching AVG support channel. We are sorry to know that you are unable to connect with AVG Secure VPN. We will check and help you to clarify it. 

Some countries have laws or practices that prevent VPNs from being used, which means that there are countries where AVG Secure VPN may not work or only works sporadically. Any user who tries to use AVG Secure VPN in a country where VPNs are not allowed does so at their own risk, and we cannot guarantee that the service will work.  

The following countries may have restrictions on VPN services: 

BLOCKED: Egypt, Myanmar, Syria, and Uganda

FULLY BANNED: Belarus, Iraq, North Korea, and Turkmenistan

ONLY GOVERNMENT APPROVED VPNs ARE ALLOWED TO BE USED: China, Iran, Oman, and Russia

RESTRICTED: Turkey and United Arab Emirates (restricted for individuals and illegal for "criminal activities”)

WE DO NOT PROVIDE VPN SERVICES: India and Pakistan
VPN use is permitted, but providers must provide government user data. As a result, we do not provide VPN services in India.

Hope you understand why our VPN not working in china. If you still have any clarification, please do let us know.