Not received code after bying AVG PCtune up

Hello Michel,
I see that you purchased AVG PC TuneUp and paid using wired transfer mode. I apologize to inform you that the order was not confirmed. We would like to inform you that we have escalated you request to the responsible department.

It may take up to 10 business days for the request to be resolved. If it is not, do not hesitate to contact us.

My ordernumber is 9971280872 in which i paid 23,99€ on 9 june 2017.
However i never received my code for registration.
Pls send me the code

Hello Michel,
I see that you purchased AVG PC TuneUp and paid using wired transfer mode. I apologize to inform you that the order was not confirmed. We would like to inform you that we have escalated you request to the responsible department.

It may take up to 10 business days for the request to be resolved. If it is not, do not hesitate to contact us.