Not received email with new license number for tune up

AVG Subscription
3

hi Kishore,
all i can send to you to prove my billing is the number which is mentioned at my bankfile.
because i didn't receive any mail or comment of this paying from AVG.
only that the payment was succesfull please. 

this is the information.
Soort bij-/afschrijving iDeal Betaling
Boekingsdatum 05-11-2015
Tegenrekening NL14 RABO 0155 5032 19
Naam GLOBALCOLLECT
Omschrijving 486721988329 0020001086433469 37-6118213 AVG Technologies
NV Referentie:
Referentie 05-11-2015 16:35 0020001086433469
Bedrag € -25,99

i hope this will help.
i don't know if this is risky to type this at this place, but i don't know another way.

kind regards,
Riek

2

Hello Riek.
Thank you for contacting us. I have checked your account details and found you have an AVG PC Tuneup license active until 11th Feb 2017. I have sent that license number details to your registered email address. Please check your inbox and spam/junk folder for the email with your license details. And I request you to contact our sales support ( https://support.avg.com/support_sales ) should you need any further assistance. Thank you.

1

hi, i already bought a new license for tune up but did not receive a mail within the new license number to renew my tune up. I'm trying to contact to avg-support several days now. GGGGRRRR.
and when i login by my account, i can't see any information of my history. But when i download my licenses from the past i receive a long mail with all the information. But NOT my latest renewal of tune up. WHY ???