Not receiving AVG premium even though I paid for it

Hello Mike,
Sorry to inform you that I don't find any active AVG subscriptions and recent charges in your account. Hence please contact our sales team at https://support.avg.com/support_sales_chat . They will pull your account and assist further.
Thank you.

I paid for AVG premium and they took my money for it but when I go into my account it says I have no subscription. Can somebody help me please because I have a feeling when the next month rolls around they will bill my card again.
Hello Mike,
Sorry to inform you that I don't find any active AVG subscriptions and recent charges in your account. Hence please contact our sales team at https://support.avg.com/support_sales_chat . They will pull your account and assist further.
Thank you.