Not receiving Email to change password and AVG not recognising key

AVG Protection
5

Hello Matthew,
We regret for the inconvenience. It seems that the status of your AVG My Account seems to be "Not Available" and that's the reason you are not receiving the email. We kindly request you to follow the instructions on the article : http://support.avg.com/SupportArticleView?urlname=Create-AVG-MyAccount to create AVG My Account to manage your subscription.
Please feel free to contact us for further assistance.
Thank you.

1

HI AVG Support I cant log into my MyAccount due to forgot password so filled in form to change Password and it never Arrives also iv renewed my Sub and AVG wont recognise the key I have received iv uninstalled AVG security suite and reinstalled and still doesn't recognise it. at the moment got the 30 days free protection running but i would like to add my sub.

3

can you check for the Email Larky2k@hotmail.com?

4

Matthew,
That's perfect. It seems that you have created your new AVG My Account and has activated your account. Please login into your account so that you could manage your subscriptions.
Thank you.

2

Hello Matthew,
We regret for the inconvenience. It seems that the status of your AVG My Account seems to be "Not Available" and that's the reason you are not receiving the email. We kindly request you to follow the instructions on the article : http://support.avg.com/SupportArticleView?urlname=Create-AVG-MyAccount to create AVG My Account to manage your subscription.
Please feel free to contact us for further assistance.
Thank you.