Not Receiving Password reset email

Hello Alan,
We are sorry to know that you are unable to receive the password reset email. To assist you better, please send us an email with the email address associated with the account, so that we can check the same and assist you further?
Thank you.

Hello
I've recently been having problem with My AVG and I have had to uninstall it and re install it to see if it will fix the issues.
However I need to login to my account to do so (Not this one) and I have forgotten my password.
I've now tried over 3 times to reset my password but i'm not receiving the email to do so and its not in the junk folder.

Hello Alan,
We are sorry to know that you are unable to receive the password reset email. To assist you better, please send us an email with the email address associated with the account, so that we can check the same and assist you further?
Thank you.