Not recieved payment

I got a mail from you about that AVG has not recived my payment for order ID 38-6424110. Reference number 486723397649 made on march 4th. 2016 but my transfer payment at 194,40 D.Kr was completed the 11th.march 2016.
I dont know what to do now.
Kind regards Bent J. Bendix

Hello Bent,
Thank you for contacting us. We regret for any inconvenience caused. We request you to contact your back once and confirm the payment has been processed successfully. For any further assistance, please contact our sales support team ( https://support.avg.com/support_sales ). Thank you.