Not scanning emails because they are encrypted

AVG Performance
2

Alan,
Many thanks for the swift reply - it seems I hadn't found the right screen.  I have now found the right screen and tried to set up it up as described but without success.
I'm afraid I don't have the time to mess about any more so will just do without this function.
But, as I say, thanks for trying to help.
Regards,
Gerry

5

Alan,
Many thanks for the swift reply - it seems I hadn't found the right screen.  I have now found the right screen and tried to set up it up as described but without success.
I'm afraid I don't have the time to mess about any more so will just do without this function.
But, as I say, thanks for trying to help.
Regards,
Gerry

4

Gerry, Have a look @ this article (https://support.avg.com/SupportArticleView?q=encrypted&urlname=How-to-set-up-AVG-E-mail-Protection-to-scan-encrypted-e-mails&l=en_US).
AVG Guru

1

I'm getting a popup saying AVG can't scan emails because they are encrypted and referring me to http://www.avg.com/gb-en/faq.num-4447

The instructions there do not correspond with my product (AVG anti-virus 2015) so I cannot carry them out.

What should I do?

Very hard to get help so I'm not yet persuaded to renew AVG when it comes up in April!!!

3

Gerry, Have a look @ this article (https://support.avg.com/SupportArticleView?q=encrypted&urlname=How-to-set-up-AVG-E-mail-Protection-to-scan-encrypted-e-mails&l=en_US).
AVG Guru