Hello Donnell,
We regret the inconvenience caused.
We request you to make sure that your windows is upto date and try the installation again.
If the issue still persists, please write back to us here. We'll offer you further assistance.
So I got the internet security product today went to go install it on my brand new HP computer and nothing happen no Icon no nothing I did this like 7 or 8 time restarted my computer everytime and nothing. what is the problem when I buy some I expect it to work not the first thing I have to do is contact support can some one help me with this
Thank you
Hello Carrie,
We apologize for the inconvenience caused.
This is happens when there is another security application installed in your PC.
If you have any, kindly uninstall those and try installing again.
For further assistance, kindly create your own post so that we can locate your account and help you accordingly.
Hello Donnell,
We regret the inconvenience caused.
We request you to make sure that your windows is upto date and try the installation again.
If the issue still persists, please write back to us here. We'll offer you further assistance.
Please accept our sincere apologies, Donnel.
We've sent you an email with further instructions. Please check your inbox/spam for the email and use it to revert to us.
So, I did what you said I updated my computer and still nothing. I am getting pissed off right now I just bought this thing today and it's not working so you guys need to do something cause i can't even take it back to the store where I bought it cause i opened the damn box.
I have the exact same problem - Windows is up to date, I have deleted the previous security sotware in case of conflict AND have rebooted twice.