I just finished not only uninstalling avg…I formatted my pc entirely, re-installed avg and that still is showing up weird symbols…this is 100% avg on windows 10 doing something weird
Hello, I was looking at the firewall rules and I found this, the "System" rule, I remember that before it appeared like this: "System System" but now I see it as the attached image, with the description (I think) in Japanese, Korean, Chinese, always changing every time I open the rule list. This is normal? I know this is the Windows ntoskrnl.exe so I scanned it and all is well. My Windows is also freshly installed… I don't know why it happens, meaby is the antivirus trying to display some code in random words. Also smart mode is activated and allowed this
Hi Lucas,
Thank you for contacting AVG Community.
Appreciate your efforts in notifying this to us. We're glad to look into this & help you.
Initially, please clarify whether the AVG program on your computer is in English version or a different language.
Also, let us know the version of AVG that is installed on your computer (Open AVG - Menu - About).
This is not an isolated issue. I also have this issue on two machines ( one being brand new). This text appears where the executable path is normally listed.
Clearly nothing has been resolved since the above was raised.
Dear customer,
We apologize for the inconvenience. This isn't the experience we wanted you to have had.
Please write back to us in your own/new post, so that we can locate your account, obtain further details and help you accordingly.
Thank you for understanding in advance!
It didn't worked, is still showing random japanese/korean symbols
Thank you for updating the status, Lucas.
We're sorry to hear that the issue still persists after a clean reinstallation of your AVG Antivirus Free.
To further investigate this issue, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them at your convenient time.
I just want to know if this is safe, it is the only "system" that appears, without the address of the executable, is just that blank icon (but I assume it is ntoskrnl.exe from windows). As a precaution I prevented access to the internet, it is strange that all the time the symbols that appear below change.
Hi Lucas,
Thank you for contacting AVG Community.
Appreciate your efforts in notifying this to us. We're glad to look into this & help you.
Initially, please clarify whether the AVG program on your computer is in English version or a different language.
Also, let us know the version of AVG that is installed on your computer (Open AVG - Menu - About).
We're sorry to hear that you feel that way, Lucas.
If you'd be so kind as to give us another chance, we'll collect the AVG diagnostic logs from your computer and escalate your case to our highest level of support.
Since you're not comfortable with taking advantage of our free remote assistance, we've sent you an email with detailed instructions to collect the logs from your end and share it with us.
Please check your inbox/spam folders to find the email and use it to get back to us.
Screen shot
Hi I have the avg program in spanish but I tried with english too and it keeps happening, version 23.6.3290
Hi Lucas,
Thank you for the information. Regarding your concern, I would like to suggest repairing AVG Antivirus and Check. Please refer article for instructions to repair:
Repairing AVG AntiVirus (https://support.avg.com/SupportArticleView?l=en&urlName=repair-avg-antivirus&q=repair+avg+internet+security&supportType=home)
I hope this helps resolving your issue. But still if you are facing issue, Please feel free to contact us anytime. Thanks and Keep us updated.
Of the times I went to see the rules, at random, it show me the icon correctly just one time (a hard drive) and only the word "system" with nothing below it. After closing the window the problem came back.
no thanks, i prefer to use another antivirus from now on, at some point i will reinstall avg to see if you guys fixed the problem but for now this antivirus made me go through a lot of problems and i don't want to continue with this, thanks anyway.
Hi Lucas,
Thank you for the reply. I am sorry your issue was not sorted out. Regarding your concern, I would suggest you to uninstall and reinstall AVG Internet Security. Please refer the article for instructions:
Using the AVG Uninstall Tool (https://support.avg.com/SupportArticleView?l=en&urlName=Uninstall-AVG-software-Clear-Remover&supportType=home)
Installing AVG AntiVirus (https://support.avg.com/SupportArticleView?l=en&urlname=install-avg-antivirus-free)
I hope this resolves the issue. If you are still having issues, please feel to contact us anytime. Thanks and Keep us updated.