I upgraded my hard drive to a bigger size on both of my computers. When I finished loading the OS and time to install AVG Security, it told me that I have installed the apps in 5 devices. It seems that whenever you upgrade your hard drive or do a maintenance like reformat and install ops every installation their system tracks it and counts it number of PCs. I only have 3 PCs at home and installed the Apps in them yesterday and today after I changed hard drives in 2 of my PCs. Does anybody know how to get a hold of customer service to address this issue? The same thing happens in another Subscription I had, the devices keep adding up even though you're using the same drive. That's why I unsubscribed. But here it seems it's the same. Hoping for an answer to this. Thanks all.
Hello Eric.
We are sorry for the inconvenience.
Our developers are aware of this issue and they are working on a fix. However, I am afraid it is indefinite at the moment about when exactly it will be available.
I appreciate your understanding and let us know if you are unable to activate AVG on a device due to this issue.
Thank you for writing us back.
Yes, we are experiencing the issue in all the AVG programs. As mentioned before, we are working on a fix and it will be resolved soon.
You can continue to use the program with the false count. However, it won't affect the functionality of program.
Are you referring the AVG secure VPN and AVG Cleaner?
Keep us posted.
Thanks for a quick response. Does this also happen in all your AVG products like VPN or Cleaner? If it does, then it's ok to use it even if gives false count of PCs using the product? The VPN and Cleaner softwares I'm using now is from another product and that is the issue I am having with them. That is why I'm looking for other products that I can rely on.
Hello Eric.
We are sorry for the inconvenience.
Our developers are aware of this issue and they are working on a fix. However, I am afraid it is indefinite at the moment about when exactly it will be available.
I appreciate your understanding and let us know if you are unable to activate AVG on a device due to this issue.