Hello Fernando,
We are sorry for the inconvenience caused. We will check and help you to resolve it. Please provide the following information to help you better :
1. How do you confirm that AVG program blocking it?
2. Confirm the version of operating system installed in your device?
3. What are all the AVG programs installed in your device?
4. Do you receive any block message from AVG? If yes, please share us the screenshot of it.
We look forward for your response.
Hi
I just got an alienware X14 R2 with an nvidia gtx 4070 and I can't really use the GPU because when I got to the 3d settings all the AVG apps are blocking the change of display which is not allowing me to use the GTX for gaming or my modeling work. This is impeding me to continue and I see multiple people asking the same question in other posts but I don't see an answer.
If this can't be done then I'd like to request a refund since my work depends on being able to use the GPU
Hello Martin,
Thank you for sharing us the screenshot. We will check and help you to resolve it. Could you please confirm whether have you tried to disable AVG Internet Security and check the status?
If not, please follow the below article to know how to disable it :
Temporarily disabling AVG AntiVirus protection (https://support.avg.com/SupportArticleView?urlname=disable-avg-antivirus)
We look forward for your response.
Hello Fernando,
We are sorry for the inconvenience caused. We will check and help you to resolve it. Please provide the following information to help you better :
1. How do you confirm that AVG program blocking it?
2. Confirm the version of operating system installed in your device?
3. What are all the AVG programs installed in your device?
4. Do you receive any block message from AVG? If yes, please share us the screenshot of it.
We look forward for your response.