Obtaining a refund

Good morning. My apologies but I need help to initiate a refund of my order (data removed) made on 4th July 2020. I have tried unsuccessfully for more than 48 hours but am frustrated at every move I make.
PLEASE may someone take over this routine on behalf?
Thank you.
Charles L Smith

(data removed)

Hello Charles,

We acknowledge your refund request.
Could you tell us why you would like to cancel the AVG Secure VPN and get a refund for it?