Hello Ofer
Thank you for bringing this matter to our attention, and I am sorry to hear that you are having this problem. I request you to download and run the AVG Remover tool to remove all the older AVG files completely from your computer and then reinstall AVG program in your computer. Kindly follow the below steps to do the installation process.
* Please click on the following link and select AVG Remover to download and run remover tool http://www.avg.com/tools#tba2 .
* After running the tool, please restart your computer. Then, go to C drive and type "AVG Remover" in the search tab.
* Select the file and press "Shift+Delete" to get the file permanently deleted to proceed with re installation.
* And then, click on the link http://avgread.me/1czW57x to re install AVG program.
Please be sure that we are here to help you, if you face any issue with AVG. Please do not hesitate to contact us.
Thank you.
Hi,
Found that I have a folder called AVG9, about 1.5GB [mostly Dumps that I read here that they can be deleted], altough I have AVG-2016.
1. Can I delete the entire AVG9 folder?
2. Why newer version's instalation does't remove older AVG's versions, when installed ?
Now I see I have total of 784 [!] AVG files. Many of them are from 2010. Some from 2006... [AVG7?] :
.log [209 files] + .log.lock [19 files], .dll [209 files], 41 Folders, "avg???.log.?" [91 files], exe files [75], avg.crx [13 files from 2013], etc..
3. Wich can be deleted?
4. Do you have a cleaning tool for your files?
Thanks!
Hello Ofer.
I certainly understand your concern. I have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
Hello Ofer
Thank you for bringing this matter to our attention, and I am sorry to hear that you are having this problem. I request you to download and run the AVG Remover tool to remove all the older AVG files completely from your computer and then reinstall AVG program in your computer. Kindly follow the below steps to do the installation process.
* Please click on the following link and select AVG Remover to download and run remover tool http://www.avg.com/tools#tba2 .
* After running the tool, please restart your computer. Then, go to C drive and type "AVG Remover" in the search tab.
* Select the file and press "Shift+Delete" to get the file permanently deleted to proceed with re installation.
* And then, click on the link http://avgread.me/1czW57x to re install AVG program.
Please be sure that we are here to help you, if you face any issue with AVG. Please do not hesitate to contact us.
Thank you.