On startup avgt says you are not protected and the firewall is inactive

Hello David. I am really sorry about that. I appreciate you in trying to resolve that on your own. Since you've already tried all the troubleshooting steps, I request you to connect to our remote technical team where they will be able to help you. I've sent you an email containing the instructions to get connected to them. Thank you.

on startup avgt says you are not protected and the firewall is inactive.
I keep pressing fix and it works.
Is this a new problem. I found an old reference to it and followed the instructions but the result is the same. No change.
win 7 sp 1 up to date on ammendments etc

Hello David. I am really sorry about that. I appreciate you in trying to resolve that on your own. Since you've already tried all the troubleshooting steps, I request you to connect to our remote technical team where they will be able to help you. I've sent you an email containing the instructions to get connected to them. Thank you.