Hello Craig,
We're sorry for the inconvenience caused. We'll certainly check & help you solve this.
Firstly, please share us a screenshot of the "Online content is unavailable" message you're referring to, so that we can check & help you accordingly.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Secondly, kindly check & let us know if you have any other antivirus software installed in your computer other than AVG.
Awaiting your response.
Thank you for sharing the screenshots, Craig.
Firstly, please change the DNS settings of your computer as mentioned in this article.
Secondly, repair your AVG Antivirus as mentioned in this article, restart your computer once & check if the issue persists.
Keep us updated.
My virus definitions would not update. At the top of the menu, it said: The Online Content is unavailable. Please, check your Internet Connection and try again.
I uninstalled AVG using avgclear. I reinstalled AVG and it worked until I rebooted my computer, at which time I received the same Online Content error message. Any ideas on the cause? I checked services and all the AVG services are running. My internet connection is fine, no other problems with it. I disabled Windows firewall and that didn't help.
Hello Craig,
Thank you for letting us to know. Could you please connect the device with diffrent network like Wi-Fi and Mobile Hotspot? Then, please check whether you can update it.
Also, Do you have any VPN program installed in it? If yes, please turn off VPN and try to update it. We look forward for your response.
Hello Craig,
We are really sorry for the inconvenience caused. Could you please confirm the version of AVG Anti-virus installed in your device?
Also, please confirm do you have any other anti-virus installed in your device. Keep us updated. Thank you.
Hello Craig,
We're sorry for the inconvenience caused. We'll certainly check & help you solve this.
Firstly, please share us a screenshot of the "Online content is unavailable" message you're referring to, so that we can check & help you accordingly.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Secondly, kindly check & let us know if you have any other antivirus software installed in your computer other than AVG.
Awaiting your response.
I have tried it with my VPN on, off, going through different locations worldwide. It makes no difference.
Hello Craig,
We're sorry for the inconvenience caused.
To fix this issue, we request you to get connected with our additional support.
An email instruction has been sent which will help you to get connected.
If the email is not found in inbox do check on spam and junk folders.
I followed the instructions. It did not fix the issue.
Is looks like something is creating a firewall rule blocking the UI inbound traffic. Is this normal? I deleted the rule, but it did not fix the issue. Below is a screen capture.