Hi Raymond.
We'll certainly look into this. Could you share a screenshot (https://bit.ly/39BOuCB) of the error message that you receive?
I put AVG tuneup on a second computer but after the scan I cannot fix the problems as I get a notice that the online content will not upload.
Avinash, It was an operator problem. I worked it out but forgot to remove the question. Thanks for your reply
Ray