Hello R B,
Thank you for providing us with your valuable feedback. We have passed on your query to our development team and they will perform necessary action to resolve the issue as soon as possible.
Thank you.
This is what she is talking about. I have used AVG for years on many computers, and for the most part I am willing to put up with occasional messages asking me to upgrade, but this one is ridiculous. It now comes up every single day. If it does not stop soon then I will be changing all of our computers here and at work to a new vendor. We don't need a hard sell like this for features we explicitly indicated that we don't want. Saying no once should be enough.
Warning: LART required!
I too am being nagged by AVG Free to 'upgrade' with continual "Your online security is incomplete" messages that I have been unable to disable. How many times do you want me to say it?
NO THANKS!
Please fix this misbehaviour of your software.
I have been a happy user of AVG Free for many years -- and I believe that I have paid AVG more than enough over the years by dint of word-of-mouth recommendations. If goodwill is no longer sufficient, you will leave me no choice but to look elsewhere: and I can promise you that the reward for your nagging is that I will pay a competitor rather than you!
Incidentally, I'm totally appalled by the lack of empathy shown by AVG representatives here for the original poster. Rather than post a new issue I tracked this thread down so that I could say so (and I would also say that the design of your forum software leaves a great deal to be desired!).
... and if someone tells me to provide a screenshot, that will simply prove to me that nobody is listening. If you try to pretend that you don't know by now what pop-up window we're talking about here, you're even more clueless than this incident suggests.
Well that response settles it. I am uninstalling AVG and I am not putting it on any more computers. I've been using AVG for years on numerous computers, but the increasing intrusiveness of AVG in the last couple years makes it little better than the malware it is supposed to protect against.
quote Gulam Shaik Mohammed:
"Hello James,
We apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy.
AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. If you have a specific experience with AVG products that you would like to share with us, we would appreciate hearing about it.
Thank you."
Reading this filles me with so little hope. If your main goal really is to keep your customers happy, you'd have either disabled the popup or at least put it on a decent time frame, eg. once a fortnight or once a month…
I do not need any standard comment about your "regret" for my inconvienience or any empty apologies about avg not meeting my expectations. I just need you to fix this problem that'll keep pushing people to your competitors.
The very best advertisement you can get is "word of mouth" and the very worst advertisement is allso from "word of mouth", if you do not understand what "word of mouth" i'd suggest you'd look it up.
(Kind) regards
AVG… What a load of crap, your upgraded software actually violated GOOGLE addon security and breached their search API and all your customer support does is say "WE ARE SORRY"… Do something about it FFS, stop saying you are sorry, thousands of people are complaining and by you putting these popups on the system all you are doing is targeting dumb old people who click on it thinking their computer is at risk and MUST upgrade, which is illegal. I have passed on this information to not only Microsoft for breaching their Notification security Action Centre settings but also passed it onto the Online Intelligence Agency, SIIA IP Protection Agency, Microsoft Software Privacy Violation Team, Australian Federal Police for Online Fraud and Scamming people into upgrading software where it is not needed, BSA Software Enforcement Agency and the AIC. Remove this popup or face the consequences AVG!!! What you are doing is ILLEGAL!!! Yes It is Illegal, ask your legal team, it does not HELP customers in informing them to upgrade, it is a violation of privacy and invasive, a breach of Microsoft Protocols and targeting the vulnerable. Remove it or else!!!
I have this same annoying popup.
I too am a long time AVG Free user. I have not used anything else like ever. I have noticed these pop-ups as well. I am an IT Tech for a small Tech company server Pesonal and Small Bussiness. I have ALWAYS Installed AVG Free on all my clients PC unless it conflicted with something which is rare. It has ALWAYS removed and stop virus and infections. but over the past like 2 years now they have had their "Upgrade to the Full Version" which is really a Trial or when clients upgrade an existing free version they get the Full Trial selected by default and I always have to walk them though remove it. Now I have noticed that people are having issues reverting BACK to the free version after click on this same pop-up! I have to uninstall AVG and then full reinstall it. I also use the offline installers which do not install the AVG Zen (Which sounded like a dream come true at first to be able to remotely monitor clients PC's but nope). I have all the pop-ups disabled and still get this and like many of the other free users here I think I will be looking for another antivirus software soon here as it is wasting my time and costing my clients money (even though I always tell them to just exit out of anything AVG). It is sad that after over 10 years I'm moving away. I must have AVG Installed on easily over a 1000's PC's, now I won't be able to do all of them but as i visit them AVG will be uninstalled and something new replaced with it.
Go Goodbye AVG. If you decied to remove your so called "Bussines campagin" forever on the free version of add a "Decline" and we aren't bugged again, then maybe I'll come back until then good luck with your "Bussiness Camagin"
Aravind is clearly an incompetent agent or perhaps even a bot. So far, he/she/it has stated that as a "legitimate pop up from AVG", this annoyance can not be stopped without paying or allowing the "features" to be installed. That user has also posted/pasted the same disconcerting link to screenshot instructions 3 times, once to a person who already included a screenshot.
Here is what I have observed about the original issue:
- AVG is creating a pop-up offering to install unknown features/software with unknown effects.
- There is no "more information" button/link to properly identify what will be installed/altered.
- There is no safe way to disable this annoyance without ditching AVG software entirely or pay for (again) unknown software/differences.
- The only match I could find about this error online so far is this forum thread.
- The only "official" answer on this forum thread is that you should repeatedly post screenshots of the obvious so that you can have the obvious answer that spamming users with questionable pop-ups FROM SECURITY SOFTWARE is intentional.
- Users have to sign in here (generally sacrificing even more privacy information) just to get your attention and point out the problems in your software. (By having a forum for support, it seems you are hoping the community or random Internet users will solve your product problems for you. I assure you, AVG: in this case, you are the cause of the problem.)
If the user base and the oblivious AVG customer service staff would like proof that this window comes from AVG (unless also impersonated by malware), I shall prove it for the window I have at this time and have already declined at least twice. (Impersonation by malware is a fair point, because let's face it: if you're going to have SECURITY SOFTWARE causing pop-ups with malicious marketing in mind, you not only give malware a "legitimate" window to forge, you're also acting as malware. Consider the facts; do not defer this to your legal team for a "defense" - it's not a really "legitimate" stance to defend.)
Now for something more interesting... "AVG ZEN Toaster"
Shall we take that to mean "pops up all the time", "gives you burnt products", and/or "toasts your computer"?
Screenshot links:
http://postimg.org/image/pt1yn7j5n/full/
http://s9.postimg.org/a7kn3977h/AVG_Online_Security_Toaster_Spam.png
>>>>>> we request you to submit the feedback to us via AVG 2025 | FREE Antivirus, VPN & TuneUp for All Your Devices so that we take some actions in the future.
All I get there is "Form Submission Failed" "Field '' is invalid"
WOW. after reading most of this page im just going to uninstall. what a friggen joke. is this seriously how you guys engage with your clients?! they give you a problem and instead of answer you just keep asking for more info that has already been provided. I got to the point where i decided i wanted to no longer to have anything to do with AVG so i decided to leave feedback stating why, as you so kindly asked someone else to do. so i click the link and spend 5 minutes typing only to find that you cant even click submit, some error about field comes up. every field is complete far as i can tell, so heres your feedback in a nutshell. YOUR DAILY POP UPS MADE ME UPSET, COMING TO FIND A SOLUTION ON YOUR HELP FORUMS I FIND THIS INCOMPETENCY, SO I WILL BE FINDING ANOTHER ANTI VIRUS SOFTWARE TO DO THE EXACT SAME THING AS YOU WERE DOING FOR ME (nothing because you have not once in 7 years found a threat) WITHOUT THE POP UPS. CYA.
.
@Jim Compuguide -
Please let us know if re-installing w/o Zen works.
Recently had other issues with AVG and it was suggested I uninstall and reinstall AVG w/ or w/o Zen, but in either case I would LOSE ALL history, logs, etc., which I did not want to do. They also pointed out that if installed w/o Zen and one later on wished to use the Zen functions, one would have to uninstall and reinstall AVG w/ Zen and of course would LOSE ALL history, logs, etc. So, if one might ever wish to use Zen it made sense to me to have it installed as it DIDN'T APPEAR to cause any issues so I didn't mind it being installed.
I resolved the aforementioned issues so haven't done an uninstall / reinstall, so still have Zen.
Awaiting your response [ or any one who knows that has tried this and knows FOR SURE the correct answer ].
TIA,
GoBack
.
Hello Maureen,
We understand how something like this can really try your patience.
Could you please let me know the name of the AVG product you have installed in your pc? also provide us the screenshot of the pop up you receive, so that we are happy to assist you better. To take screenshot please have a look at the following link http://avgclick.me/getscreenshot .
Please feel free to contact us for any further assistance. Thank you.
I was getting weary of this nag too. Yesterday, I rolled up my sleeves and found a link that was described as the "real" download page for AVG Free. Here's that link:
http://www.avg.com/ww-en/download.prd-afh-free
This morning, I uninstalled AVG and AVG Zen through the Control Panel. I used Revo Uninstaller Pro to remove all remnants of the software. As an interesting sidenote, there were registry entries specifically for ad placement on the screen ...
After a reboot, I installed the version of AVG free that I had downloaded from the above link. I did a "custom install" and bypassed the installation of AVG Zen. I don't need or want that. A standalone version of AVG Free has worked well for me since 2005.
I'm fairly certain the ads are tied to AVG Zen because, on another computer, I went through this exercise earlier in February and have not received nags from the software since installing the standalone version.
I agree with the concensus of people on this thread. The responses from AVG support have been rather lame. I know the software is free and I shouldn't complain but, regardless, after not having to confront this daily up until the last release of AVG Free, the persistence of these "mandatory ads" was more than annoying. If I say "no thanks" to an ad, I should only have to do that once, not every bloody day!
I hope my solution helps someone here.
Hi Rajarajan.
Thanks, but the answer to my question is NOT there, just more gump and wishy washy comments from your cusomer support and more people having the problem which is not resolved.
This:
1. Disable AVG self protection:
Right click the AVG icon in the taskbar (near the clock)
Select to Temporarily Disable AVG Protection
Agree the default timeout - usually 10 minutes?
​
2. Open My Computer or Windows Explorer and Navigate to:
C:\Program Files\AVG\AVG201x\ ...... for 32bit systems (201x means 2013 or 2014)
C:\Program Files (x86)\AVG\AVG201x\ for 64bit systems​
3. Delete the following three folders: Awacs, Banners, Tuneup
Do not delete anything else you see inside the AVG201x folder.
If you accidentally delete anything else go to the recycle bin and restore it.
Note: If you have already paid for the Tuneup addon then keep this folder​
4. Close the My Computer/Explorer window
5. Enable AVG self protection:
Right click the AVG icon in the taskbar (near the clock)
Select to Enable AVG Protection - takes 20 seconds or so to fully activate.​
Does not work for me.
I tried reading all comments posted here but after 10-20 same patronizing answers from avg staff i just got pissed to the point of uninstalling AVG after at least 16 years of using it. Lost patience to go through all comments since I see ALL customers are saying same, exact same thing, and staff is… beyond annoying, patronizing, constantly asking for screenshots even tho they have peen provided in post just ABOVE theirs, avoiding to ask simple questions, repeating same things no one is interested in over and over again so… pointless and meaningless and in the end - we are wasting out time on what?
I dont need any copy/paste answer staff has been posting for months or who knows how long, I ONLY logged in to say - DONE.
Gonna be Avast or whatever… just not avg. Never again avg.
Thank you and bye.
John Smith,
Thanks so much for taking the time to share this with fellow "forever AVG users". I too have recommended this product and/or installed it to countless friends and families computers. I went to the page you posted to reinstall AVG and wondered if you would provide clarification. There are several different products to choose from on that page and wondered which one should we download? I may be the first to ask you this question but can guarantee I probably won't be the last. Just to show what I am talking about (and before someone asks for a screen shot)
Thanks so much for all your help and hats off to those that are keeping a copy of this thread (I am as well). When and if someone has to take action against this please feel free to contact me. Have a wonderful day and thanks again for sharing the answer that AVG could have provided in 10 seconds but chose not to ~ bad bad marketing plan AVG.
Hello all 'used to be happy' AVG'ers
Just as sad as all the rest of you posting in this string and all other strings concerning the popups
now added to the free avg i will put this antivirus software to rest (R.I.P) it was really good once upon a time! My focus will shift to AVIRA and see where it leds me. Having worked in the IT business since 1980 and on two worldwide computer hw/sw companies aswell as worldwide companies on the client-side, looking at the shifting over to third-party deliveries/outsourcing i am now convinced that the sloope down for AVG has just started. The repeating answers only strenghtens my opinion that this behaviour towards the clients will not change, atleast not until it's too late. bye from sweden
Wow, I finally got tired of clicking "No Thanks" to the repetitive popup from AVG and thought I would take some time to see what is being said about this issue. Little did I realize. I just spent the last 15 minutes or so reading through this thread and the other linked posts on this subject. Has this really been complained about since August of last year? We are seven months into this issue and all AVG can really say is we will look into it? Lets face it, this is not rocket science. If seven months and multiple complaints have passed and this is still an issue, then it seems to me AVG is not inclined to "fix" anything. It would be more accurate to say, "this is working as intended". I don't mean to be a glass-is-half-empty kind of guy. But I also am not buying the party-line of…we care we'll look into it. Even though I am retired, I have better things to do with my time than try to find work-arounds for something that was intended to be a nuisance from the beginning. As Steve Rainbird stated above, about Aravind Gnanamurthy's post on Feb 23, I think there is a bigger issue here. This is either an ESL issue, or intentional obfuscation. Neither of which are appropriate for a customer service representative.
I tried reading all comments posted here but after 10-20 same patronizing answers from avg staff i just got pissed to the point of uninstalling AVG after at least 16 years of using it. Lost patience to go through all comments since I see ALL customers are saying same, exact same thing, and staff is… beyond annoying, patronizing, constantly asking for screenshots even tho they have peen provided in post just ABOVE theirs, avoiding to ask simple questions, repeating same things no one is interested in over and over again so… pointless and meaningless and in the end - we are wasting out time on what?
I dont need any copy/paste answer staff has been posting for months or who knows how long, I ONLY logged in to say - DONE.
Gonna be Avast or whatever… just not avg. Never again avg.
Thank you and bye.