>>>>>> we request you to submit the feedback to us via AVG 2025 | FREE Antivirus, VPN & TuneUp for All Your Devices so that we take some actions in the future.
All I get there is "Form Submission Failed" "Field '' is invalid"
.
@Jim Compuguide -
Please let us know if re-installing w/o Zen works.
Recently had other issues with AVG and it was suggested I uninstall and reinstall AVG w/ or w/o Zen, but in either case I would LOSE ALL history, logs, etc., which I did not want to do. They also pointed out that if installed w/o Zen and one later on wished to use the Zen functions, one would have to uninstall and reinstall AVG w/ Zen and of course would LOSE ALL history, logs, etc. So, if one might ever wish to use Zen it made sense to me to have it installed as it DIDN'T APPEAR to cause any issues so I didn't mind it being installed.
I resolved the aforementioned issues so haven't done an uninstall / reinstall, so still have Zen.
Awaiting your response [ or any one who knows that has tried this and knows FOR SURE the correct answer ].
TIA,
GoBack
.
Hello Maureen,
We understand how something like this can really try your patience.
Could you please let me know the name of the AVG product you have installed in your pc? also provide us the screenshot of the pop up you receive, so that we are happy to assist you better. To take screenshot please have a look at the following link http://avgclick.me/getscreenshot .
Please feel free to contact us for any further assistance. Thank you.
Hello R B,
Thank you for providing us with your valuable feedback. We have passed on your query to our development team and they will perform necessary action to resolve the issue as soon as possible.
Thank you.
I tried reading all comments posted here but after 10-20 same patronizing answers from avg staff i just got pissed to the point of uninstalling AVG after at least 16 years of using it. Lost patience to go through all comments since I see ALL customers are saying same, exact same thing, and staff is… beyond annoying, patronizing, constantly asking for screenshots even tho they have peen provided in post just ABOVE theirs, avoiding to ask simple questions, repeating same things no one is interested in over and over again so… pointless and meaningless and in the end - we are wasting out time on what?
I dont need any copy/paste answer staff has been posting for months or who knows how long, I ONLY logged in to say - DONE.
Gonna be Avast or whatever… just not avg. Never again avg.
Thank you and bye.
Hi Rajarajan.
Thanks, but the answer to my question is NOT there, just more gump and wishy washy comments from your cusomer support and more people having the problem which is not resolved.
This:
1. Disable AVG self protection:
Right click the AVG icon in the taskbar (near the clock)
Select to Temporarily Disable AVG Protection
Agree the default timeout - usually 10 minutes?
2. Open My Computer or Windows Explorer and Navigate to:
C:\Program Files\AVG\AVG201x\ ...... for 32bit systems (201x means 2013 or 2014)
C:\Program Files (x86)\AVG\AVG201x\ for 64bit systems
3. Delete the following three folders: Awacs, Banners, Tuneup
Do not delete anything else you see inside the AVG201x folder.
If you accidentally delete anything else go to the recycle bin and restore it.
Note: If you have already paid for the Tuneup addon then keep this folder
4. Close the My Computer/Explorer window
5. Enable AVG self protection:
Right click the AVG icon in the taskbar (near the clock)
Select to Enable AVG Protection - takes 20 seconds or so to fully activate.
Does not work for me.
I was getting weary of this nag too. Yesterday, I rolled up my sleeves and found a link that was described as the "real" download page for AVG Free. Here's that link:
http://www.avg.com/ww-en/download.prd-afh-free
This morning, I uninstalled AVG and AVG Zen through the Control Panel. I used Revo Uninstaller Pro to remove all remnants of the software. As an interesting sidenote, there were registry entries specifically for ad placement on the screen ...
After a reboot, I installed the version of AVG free that I had downloaded from the above link. I did a "custom install" and bypassed the installation of AVG Zen. I don't need or want that. A standalone version of AVG Free has worked well for me since 2005.
I'm fairly certain the ads are tied to AVG Zen because, on another computer, I went through this exercise earlier in February and have not received nags from the software since installing the standalone version.
I agree with the concensus of people on this thread. The responses from AVG support have been rather lame. I know the software is free and I shouldn't complain but, regardless, after not having to confront this daily up until the last release of AVG Free, the persistence of these "mandatory ads" was more than annoying. If I say "no thanks" to an ad, I should only have to do that once, not every bloody day!
I hope my solution helps someone here.
WOW. after reading most of this page im just going to uninstall. what a friggen joke. is this seriously how you guys engage with your clients?! they give you a problem and instead of answer you just keep asking for more info that has already been provided. I got to the point where i decided i wanted to no longer to have anything to do with AVG so i decided to leave feedback stating why, as you so kindly asked someone else to do. so i click the link and spend 5 minutes typing only to find that you cant even click submit, some error about field comes up. every field is complete far as i can tell, so heres your feedback in a nutshell. YOUR DAILY POP UPS MADE ME UPSET, COMING TO FIND A SOLUTION ON YOUR HELP FORUMS I FIND THIS INCOMPETENCY, SO I WILL BE FINDING ANOTHER ANTI VIRUS SOFTWARE TO DO THE EXACT SAME THING AS YOU WERE DOING FOR ME (nothing because you have not once in 7 years found a threat) WITHOUT THE POP UPS. CYA.
Hello fellow AVG sufferers (those who remain)…
'Marj W' said on26Feb2016
"I was getting weary of this nag too. Yesterday, I rolled up my sleeves and found a link that was described as the "real" download page for AVG Free. Here's that link:
Install AVG on your PC, Mac | AVG installation files
"
Thank you, Marj, you saved me!
On 27Feb2016…
I uninstalled AVG (and 'AVG Zen' whatevertheheckthatis).
I ran Ccleaner (very useful utility I've used for years) to clear out garbage (lots of) from Windows registry
I reinstalled AVG from Install AVG on your PC, Mac | AVG installation files
… and ever since then, I've not been bothered by this stupid 'unstoppable' (according to the 'support' folk here) malware-lookalike popup advert.
And though this forum software here fought me tooth and nail, I eventually managed to log back in to give thanks, and kudos, to you, Marj, and to offer my testimony that this solution actually works!
See you all next time around the loop, I guess…
This is what she is talking about. I have used AVG for years on many computers, and for the most part I am willing to put up with occasional messages asking me to upgrade, but this one is ridiculous. It now comes up every single day. If it does not stop soon then I will be changing all of our computers here and at work to a new vendor. We don't need a hard sell like this for features we explicitly indicated that we don't want. Saying no once should be enough.
Warning: LART required!
I too am being nagged by AVG Free to 'upgrade' with continual "Your online security is incomplete" messages that I have been unable to disable. How many times do you want me to say it?
NO THANKS!
Please fix this misbehaviour of your software.
I have been a happy user of AVG Free for many years -- and I believe that I have paid AVG more than enough over the years by dint of word-of-mouth recommendations. If goodwill is no longer sufficient, you will leave me no choice but to look elsewhere: and I can promise you that the reward for your nagging is that I will pay a competitor rather than you!
Incidentally, I'm totally appalled by the lack of empathy shown by AVG representatives here for the original poster. Rather than post a new issue I tracked this thread down so that I could say so (and I would also say that the design of your forum software leaves a great deal to be desired!).
... and if someone tells me to provide a screenshot, that will simply prove to me that nobody is listening. If you try to pretend that you don't know by now what pop-up window we're talking about here, you're even more clueless than this incident suggests.
Well that response settles it. I am uninstalling AVG and I am not putting it on any more computers. I've been using AVG for years on numerous computers, but the increasing intrusiveness of AVG in the last couple years makes it little better than the malware it is supposed to protect against.
I left a message with your feedback page as I am having the same issue. I have been with AVG for many years but I will dump it like an ugly girlfriend if you all don't stop spamming me about buying services. If I want an intrusive AV program that I can't get rid of I will install McAffee (shutters) or worse yet go back to Norton… MSE is starting to look good compared to this garbage. What happened AVG? You know how many of my friends computers I have installed your software on? I'm regretting every single install I have ever done now. gezus I am considering Avast at this point. Go ahead with your pop ups but once I click "no thanks" leave it at that! What a shame for AVG to go this way. First it was the rediculous tool bars, then the search engine and now this. How long do you think your users are going to put up with this???
I should clarify…
The download.cnet.com link for "AVG Secure Search" is for the reviews; please do not download that software if you value the computer/system you use to view the page.
Hello to you, Rajarajan Sooiyachanth. I acknowledge that you're probably just a lower-tier grunt and a nice person, but that message is far too wordy. I cannot resist 'fixing' it.
We are sorry for the delay in responding. We’re sorry to hear that these offers have bothered you. Many of our users find them useful: they rely on them to upgrade to our higher levels of protection. By doing so, they help fund the free version of the product you currently enjoy. But we do understand the repeated appearance of the same message is frustrating and we are working to improve your experience.
Your online statement is now complete.
I've uninstalled all AVG products and installed Avast. I suggest you all do the same. Avast doesn't have the malware popups AVG does
quote Gulam Shaik Mohammed:
"Hello James,
We apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy.
AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. If you have a specific experience with AVG products that you would like to share with us, we would appreciate hearing about it.
Thank you."
Reading this filles me with so little hope. If your main goal really is to keep your customers happy, you'd have either disabled the popup or at least put it on a decent time frame, eg. once a fortnight or once a month…
I do not need any standard comment about your "regret" for my inconvienience or any empty apologies about avg not meeting my expectations. I just need you to fix this problem that'll keep pushing people to your competitors.
The very best advertisement you can get is "word of mouth" and the very worst advertisement is allso from "word of mouth", if you do not understand what "word of mouth" i'd suggest you'd look it up.
(Kind) regards
Hi All
Since the 'Gurus' dont want to help, try this.
Go to AVG User Interface, Options, Advanced settings, Appearance and untick all items under 'Display System Tray Notifications' then reboot and its gone. Not sure if its going to pop up again yet.
John
I tried reading all comments posted here but after 10-20 same patronizing answers from avg staff i just got pissed to the point of uninstalling AVG after at least 16 years of using it. Lost patience to go through all comments since I see ALL customers are saying same, exact same thing, and staff is… beyond annoying, patronizing, constantly asking for screenshots even tho they have peen provided in post just ABOVE theirs, avoiding to ask simple questions, repeating same things no one is interested in over and over again so… pointless and meaningless and in the end - we are wasting out time on what?
I dont need any copy/paste answer staff has been posting for months or who knows how long, I ONLY logged in to say - DONE.
Gonna be Avast or whatever… just not avg. Never again avg.
Thank you and bye.
Hello all 'used to be happy' AVG'ers
Just as sad as all the rest of you posting in this string and all other strings concerning the popups
now added to the free avg i will put this antivirus software to rest (R.I.P) it was really good once upon a time! My focus will shift to AVIRA and see where it leds me. Having worked in the IT business since 1980 and on two worldwide computer hw/sw companies aswell as worldwide companies on the client-side, looking at the shifting over to third-party deliveries/outsourcing i am now convinced that the sloope down for AVG has just started. The repeating answers only strenghtens my opinion that this behaviour towards the clients will not change, atleast not until it's too late. bye from sweden