Hello R B,
Thank you for providing us with your valuable feedback. We have passed on your query to our development team and they will perform necessary action to resolve the issue as soon as possible.
Thank you.
I was getting weary of this nag too. Yesterday, I rolled up my sleeves and found a link that was described as the "real" download page for AVG Free. Here's that link:
http://www.avg.com/ww-en/download.prd-afh-free
This morning, I uninstalled AVG and AVG Zen through the Control Panel. I used Revo Uninstaller Pro to remove all remnants of the software. As an interesting sidenote, there were registry entries specifically for ad placement on the screen ...
After a reboot, I installed the version of AVG free that I had downloaded from the above link. I did a "custom install" and bypassed the installation of AVG Zen. I don't need or want that. A standalone version of AVG Free has worked well for me since 2005.
I'm fairly certain the ads are tied to AVG Zen because, on another computer, I went through this exercise earlier in February and have not received nags from the software since installing the standalone version.
I agree with the concensus of people on this thread. The responses from AVG support have been rather lame. I know the software is free and I shouldn't complain but, regardless, after not having to confront this daily up until the last release of AVG Free, the persistence of these "mandatory ads" was more than annoying. If I say "no thanks" to an ad, I should only have to do that once, not every bloody day!
I hope my solution helps someone here.
I tried reading all comments posted here but after 10-20 same patronizing answers from avg staff i just got pissed to the point of uninstalling AVG after at least 16 years of using it. Lost patience to go through all comments since I see ALL customers are saying same, exact same thing, and staff is… beyond annoying, patronizing, constantly asking for screenshots even tho they have peen provided in post just ABOVE theirs, avoiding to ask simple questions, repeating same things no one is interested in over and over again so… pointless and meaningless and in the end - we are wasting out time on what?
I dont need any copy/paste answer staff has been posting for months or who knows how long, I ONLY logged in to say - DONE.
Gonna be Avast or whatever… just not avg. Never again avg.
Thank you and bye.
Hello fellow AVG sufferers (those who remain)…
'Marj W' said on26Feb2016
"I was getting weary of this nag too. Yesterday, I rolled up my sleeves and found a link that was described as the "real" download page for AVG Free. Here's that link:
Install AVG on your PC, Mac | AVG installation files
"
Thank you, Marj, you saved me!
On 27Feb2016…
I uninstalled AVG (and 'AVG Zen' whatevertheheckthatis).
I ran Ccleaner (very useful utility I've used for years) to clear out garbage (lots of) from Windows registry
I reinstalled AVG from Install AVG on your PC, Mac | AVG installation files
… and ever since then, I've not been bothered by this stupid 'unstoppable' (according to the 'support' folk here) malware-lookalike popup advert.
And though this forum software here fought me tooth and nail, I eventually managed to log back in to give thanks, and kudos, to you, Marj, and to offer my testimony that this solution actually works!
See you all next time around the loop, I guess…
This is what she is talking about. I have used AVG for years on many computers, and for the most part I am willing to put up with occasional messages asking me to upgrade, but this one is ridiculous. It now comes up every single day. If it does not stop soon then I will be changing all of our computers here and at work to a new vendor. We don't need a hard sell like this for features we explicitly indicated that we don't want. Saying no once should be enough.
Well that response settles it. I am uninstalling AVG and I am not putting it on any more computers. I've been using AVG for years on numerous computers, but the increasing intrusiveness of AVG in the last couple years makes it little better than the malware it is supposed to protect against.
quote Gulam Shaik Mohammed:
"Hello James,
We apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy.
AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. If you have a specific experience with AVG products that you would like to share with us, we would appreciate hearing about it.
Thank you."
Reading this filles me with so little hope. If your main goal really is to keep your customers happy, you'd have either disabled the popup or at least put it on a decent time frame, eg. once a fortnight or once a month…
I do not need any standard comment about your "regret" for my inconvienience or any empty apologies about avg not meeting my expectations. I just need you to fix this problem that'll keep pushing people to your competitors.
The very best advertisement you can get is "word of mouth" and the very worst advertisement is allso from "word of mouth", if you do not understand what "word of mouth" i'd suggest you'd look it up.
(Kind) regards
I have this same annoying popup.
i keep getting the same as what hans posted it's absolutely ridiculous as it pops up literally every half hour to an hour i just started using avg free i don't want avg web browser i don't need that nightmare with it's web browser hijacker on my computer i used to have a paid avg version a few yrs ago that i liked but this popup is just insane how often it pops up i dnt need a paid version atm so i thought i would try this over mse for now and omg this message is driving me absolutely nuts with it's persistence making me close it every frikin half hr.
Hello Darrell,
We apologize for the inconvenience caused.
We can understand that you are speaking about the campaign popups of AVG which was discussed in this thread earlier.
We have explained the reason for this and we have asked our customers to submit the feedback and many of our customers have submitted their feedback regarding this popup.
It is our AVG Marketing team should take necessary action and we can't assure whether this would get implemented because it is our only way for marketing.
Right now we can only ask our customers to ignore our campaign popups.
Thank you.
I agree with everyone else on this issue. I am sick of telling AVG multiple times a day that I do NOT want to upgrade! And I too attempted to leave feedback; however, the system tells me that field '' [sic] cannot be validated. The entire form is filled out, yet AVG's system insists that field '' (read blank) has an issue. Either get rid of the popups or I too will leave!
quote Gulam Shaik Mohammed:
"Hello James,
We apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy.
AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. If you have a specific experience with AVG products that you would like to share with us, we would appreciate hearing about it.
Thank you."
Reading this filles me with so little hope. If your main goal really is to keep your customers happy, you'd have either disabled the popup or at least put it on a decent time frame, eg. once a fortnight or once a month…
I do not need any standard comment about your "regret" for my inconvienience or any empty apologies about avg not meeting my expectations. I just need you to fix this problem that'll keep pushing people to your competitors.
The very best advertisement you can get is "word of mouth" and the very worst advertisement is allso from "word of mouth", if you do not understand what "word of mouth" i'd suggest you'd look it up.
(Kind) regards
Hello everyone,
We are sorry for the delay in responding. We’re sorry to hear that these offers have bothered you. Many of our users find them useful: they rely on them to upgrade to our higher levels of protection. By doing so, they help fund the free version of the product you currently enjoy. But we do understand the repeated appearance of the same message is frustrating and we are working to improve your experience.
Thank you for understanding.
Hello to you, Rajarajan Sooiyachanth. I acknowledge that you're probably just a lower-tier grunt and a nice person, but that message is far too wordy. I cannot resist 'fixing' it.
We are sorry for the delay in responding. We’re sorry to hear that these offers have bothered you. Many of our users find them useful: they rely on them to upgrade to our higher levels of protection. By doing so, they help fund the free version of the product you currently enjoy. But we do understand the repeated appearance of the same message is frustrating and we are working to improve your experience.
Your online statement is now complete.
Hello Kevin,
We are really sorry to know that. We apologize if an AVG product did not meet your expectations. AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. If you have a specific experience with AVG products that you would like to share with us, we would appreciate hearing about it. Submit your valuable feedback in http://www.avg.com/us-en/product-feedback .
Thank you.
AVG… What a load of crap, your upgraded software actually violated GOOGLE addon security and breached their search API and all your customer support does is say "WE ARE SORRY"… Do something about it FFS, stop saying you are sorry, thousands of people are complaining and by you putting these popups on the system all you are doing is targeting dumb old people who click on it thinking their computer is at risk and MUST upgrade, which is illegal. I have passed on this information to not only Microsoft for breaching their Notification security Action Centre settings but also passed it onto the Online Intelligence Agency, SIIA IP Protection Agency, Microsoft Software Privacy Violation Team, Australian Federal Police for Online Fraud and Scamming people into upgrading software where it is not needed, BSA Software Enforcement Agency and the AIC. Remove this popup or face the consequences AVG!!! What you are doing is ILLEGAL!!! Yes It is Illegal, ask your legal team, it does not HELP customers in informing them to upgrade, it is a violation of privacy and invasive, a breach of Microsoft Protocols and targeting the vulnerable. Remove it or else!!!
Warning: LART required!
I too am being nagged by AVG Free to 'upgrade' with continual "Your online security is incomplete" messages that I have been unable to disable. How many times do you want me to say it?
NO THANKS!
Please fix this misbehaviour of your software.
I have been a happy user of AVG Free for many years -- and I believe that I have paid AVG more than enough over the years by dint of word-of-mouth recommendations. If goodwill is no longer sufficient, you will leave me no choice but to look elsewhere: and I can promise you that the reward for your nagging is that I will pay a competitor rather than you!
Incidentally, I'm totally appalled by the lack of empathy shown by AVG representatives here for the original poster. Rather than post a new issue I tracked this thread down so that I could say so (and I would also say that the design of your forum software leaves a great deal to be desired!).
... and if someone tells me to provide a screenshot, that will simply prove to me that nobody is listening. If you try to pretend that you don't know by now what pop-up window we're talking about here, you're even more clueless than this incident suggests.
.
@Jim Compuguide -
Please let us know if re-installing w/o Zen works.
Recently had other issues with AVG and it was suggested I uninstall and reinstall AVG w/ or w/o Zen, but in either case I would LOSE ALL history, logs, etc., which I did not want to do. They also pointed out that if installed w/o Zen and one later on wished to use the Zen functions, one would have to uninstall and reinstall AVG w/ Zen and of course would LOSE ALL history, logs, etc. So, if one might ever wish to use Zen it made sense to me to have it installed as it DIDN'T APPEAR to cause any issues so I didn't mind it being installed.
I resolved the aforementioned issues so haven't done an uninstall / reinstall, so still have Zen.
Awaiting your response [ or any one who knows that has tried this and knows FOR SURE the correct answer ].
TIA,
GoBack
.
Hello Maureen,
We understand how something like this can really try your patience.
Could you please let me know the name of the AVG product you have installed in your pc? also provide us the screenshot of the pop up you receive, so that we are happy to assist you better. To take screenshot please have a look at the following link http://avgclick.me/getscreenshot .
Please feel free to contact us for any further assistance. Thank you.
Hello all 'used to be happy' AVG'ers
Just as sad as all the rest of you posting in this string and all other strings concerning the popups
now added to the free avg i will put this antivirus software to rest (R.I.P) it was really good once upon a time! My focus will shift to AVIRA and see where it leds me. Having worked in the IT business since 1980 and on two worldwide computer hw/sw companies aswell as worldwide companies on the client-side, looking at the shifting over to third-party deliveries/outsourcing i am now convinced that the sloope down for AVG has just started. The repeating answers only strenghtens my opinion that this behaviour towards the clients will not change, atleast not until it's too late. bye from sweden