Hello Yvonne.
Thank you for contacting AVG Support Community.
We're sorry to hear that you're facing this trouble.
We will certainly check and help you.
Please confirm us whether you are unable to open any attachments from your Yahoo account in all the browsers or in any particular browser.
Also please confirm us what are all the AVG programs installed on your PC. and provide us the screenshot of 'Virus Scan failed' message, we will check and help you further.
In case you need help with creating a screenshot, please refer to the below article.
https://support.avg.com/SupportArticleView?l=en&urlname=Create-screenshot
Thank you and keep us updated.
Good day
Since I have loaded AVG I can no longer open any attachments from my Yahoo account. I keep on getting the message Cannot download - VIrus scan failed.
Please advise how I can rectify the problem. I purchase embroidery designs that gets e-mailed to me and need to be able to open the files.
Many thanks Yvonne
Hello Yvonne.
Thank you for contacting AVG Support Community.
We're sorry to hear that you're facing this trouble.
We will certainly check and help you.
Please confirm us whether you are unable to open any attachments from your Yahoo account in all the browsers or in any particular browser.
Also please confirm us what are all the AVG programs installed on your PC. and provide us the screenshot of 'Virus Scan failed' message, we will check and help you further.
In case you need help with creating a screenshot, please refer to the below article.
https://support.avg.com/SupportArticleView?l=en&urlname=Create-screenshot
Thank you and keep us updated.