Opening Word docs or Adobe Acrobat docs

General discussion
3

Hi Rob,

We're glad to help you with this.
From your description, we see that you've hibernated Adobe, while optimizing the computer using AVG TuneUp.
Please follow the below steps to wake the program & let us know if it helps :
Open AVG TuneUp - Speed up tile - Show background & startup programs - Scroll down to find programs that are sleeping - Expand it by clicking on arrow beside it - Check if Adobe is listed - If listed, click on Wake beside it & then ignore the app from subsequent scans (at top, in the same page).

1

When I want to open Word or Adobe Acrobat documents I get a pop up message that the program is "woke" and will go back to sleep when I finish the document  Also often when I open a document it only stays open a short time and then closes forcing me to open again and having to rush whatever I am doing before it closes.  Any advice how I can stop these programs being put to sleep.

2

Hi Rob,

We're glad to help you with this.
From your description, we see that you've hibernated Adobe, while optimizing the computer using AVG TuneUp.
Please follow the below steps to wake the program & let us know if it helps :
Open AVG TuneUp - Speed up tile - Show background & startup programs - Scroll down to find programs that are sleeping - Expand it by clicking on arrow beside it - Check if Adobe is listed - If listed, click on Wake beside it & then ignore the app from subsequent scans (at top, in the same page).