Hello Les,
I understand the inconvenience.
Open AVG Internet Security interface.
Click on "Privacy" and select "Open" under Ransomware protection.
Click on "Blocked Apps" and if Word and Excel files are listed, remove it and add it to "Allowed Apps".
Check whether you are able to access the files.
Keep us informed about the status.
I believe that my AVG software is preventing me from opening my existing word and excel files as editable, i.e. they always appear as "read only" and when I try to save them it says that they already exist. Even if I change the file name it still insists that the new name already exists!!!
I noticed that all of the files in my folders have been designated as "read only" so I unchecked the "read only" tag in the properties for the whole folder andthen for individual files but nothing changed and they still open as "read only".
I have made sure that I am signed in as administrater and have "full control".
I feel sure that it is AVG not liking something about the files/programs but need help on preventing/changing AVG so that it allows word and excel files to open normally. I would like to tell AVG that my Word and Excel programs are safe but do not know how to do it.
Please can anyone help me? I am a novice but learning as I go.
Many thanks in anticipation.
Hello Les,
I understand the inconvenience.
Open AVG Internet Security interface.
Click on "Privacy" and select "Open" under Ransomware protection.
Click on "Blocked Apps" and if Word and Excel files are listed, remove it and add it to "Allowed Apps".
Check whether you are able to access the files.
Keep us informed about the status.