Order cancelation

Goog afternoon.
On 27.01.2019 resigned from AVG Secure VPN and recuested a refund of the fee. So far, I have not
received any money or information when I receive a refund.
Please, answer me.

Hello Alicja,

I will check this for you.

I see from your record that you have not requested for any refund for this recent renewal of AVG Secure VPN.

There was no refund request nor refund initiated from our end.

If you wish, I can process refund from our end.

Shall we go ahead with the refund?