Hello Jorn,
Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you are unable to resolve the issues using AVG Internet Security. We will check and glad to help you.
Please provide the following information to help you better :
1. Confirm whether paid subscription of AVG Internet Security activated in your device.
To check subscription activated status :
Open AVG Internet Security - Click on Menu - Click on My subscripttion.
2. Have you initiated Smart scan (or) Deep scan using AVG Internet Security?
3. Let us know the version of operating system installed in your device.
4. Share us the screenshot of the page which asking you to pay for subscription.
Refer the following article to know how to create screenshot : Creating Screenshot
We look forward for your response.
Support through this channel is available only in English. You can write back to us in English or we'll help you in your language using Google Translate.
NOTE: The below message is translated for your convenience using Google Translate.
Tak, fordi du kontaktede AVG-supportkanalen. Vi beklager ulejligheden. Vi forstår, at du ikke er i stand til at løse problemerne ved hjælp af AVG Internet Security. Vi tjekker og hjælper dig gerne.
Angiv venligst følgende oplysninger for at hjælpe dig bedre:
1. Bekræft, om betalt abonnement på AVG Internet Security er aktiveret på din enhed.
Sådan kontrolleres abonnement aktiveret status:
Åbn AVG Internet Security - Klik på Menu - Klik på Mit abonnement.
2. Har du påbegyndt smart scanning (eller) dyb scanning ved hjælp af AVG Internet Security?
3. Fortæl os, hvilken version af operativsystemet der er installeret på din enhed.
4. Del os skærmbilledet af siden, hvor du bliver bedt om at betale for abonnementet.
Se følgende artikel for at vide, hvordan du opretter screenshot: Creating Screenshot
Vi ser frem til dit svar.
Har d.d forsøgt at køre AVG virus scanning, men når jeg beder om løsning af problemer, skal jeg tilsyneladende betale igen, selvom jeg allerede har betalt
Hello Jorn,
Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you are unable to resolve the issues using AVG Internet Security. We will check and glad to help you.
Please provide the following information to help you better :
1. Confirm whether paid subscription of AVG Internet Security activated in your device.
To check subscription activated status :
Open AVG Internet Security - Click on Menu - Click on My subscripttion.
2. Have you initiated Smart scan (or) Deep scan using AVG Internet Security?
3. Let us know the version of operating system installed in your device.
4. Share us the screenshot of the page which asking you to pay for subscription.
Refer the following article to know how to create screenshot : Creating Screenshot
We look forward for your response.
Support through this channel is available only in English. You can write back to us in English or we'll help you in your language using Google Translate.
NOTE: The below message is translated for your convenience using Google Translate.
Tak, fordi du kontaktede AVG-supportkanalen. Vi beklager ulejligheden. Vi forstår, at du ikke er i stand til at løse problemerne ved hjælp af AVG Internet Security. Vi tjekker og hjælper dig gerne.
Angiv venligst følgende oplysninger for at hjælpe dig bedre:
1. Bekræft, om betalt abonnement på AVG Internet Security er aktiveret på din enhed.
Sådan kontrolleres abonnement aktiveret status:
Åbn AVG Internet Security - Klik på Menu - Klik på Mit abonnement.
2. Har du påbegyndt smart scanning (eller) dyb scanning ved hjælp af AVG Internet Security?
3. Fortæl os, hvilken version af operativsystemet der er installeret på din enhed.
4. Del os skærmbilledet af siden, hvor du bliver bedt om at betale for abonnementet.
Se følgende artikel for at vide, hvordan du opretter screenshot: Creating Screenshot
Vi ser frem til dit svar.