Order not updating

Hello Charles,
I regret for any inconvenience caused. You may have not yet activated the paid subscription on your PC. Please refer the steps provided in this article http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Zen-Protection-Performance-or-Ultimate on how to activate AVG TuneUp - Unlimited.

My PenFed shows I paid 40.90 on 7/27 but I keep getting a msg that asks me to pay for the TuneUp.  I guess I don't understand.  It said I did not have to do anything.

Ref id: 24430996GBM5EVGJQ.  I think I had to order it under redscott53@aol.com because you said I already had an account under myrnascott@aol.com

Hello Charles,
I regret for any inconvenience caused. You may have not yet activated the paid subscription on your PC. Please refer the steps provided in this article http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Zen-Protection-Performance-or-Ultimate on how to activate AVG TuneUp - Unlimited.