Order Number (Order id removed)

AVG Protection
7

Hello Jan,
Thank you for contacting us with your concerns. We are sorry that you are receiving notification emails to renew though you had an active subscription. Upon checking your records, we see that you have an expired subscriptions of AVG Anti Virus and AVG Protection multidevice.
Please note that the notification emails to renew your AVG products are system generated and they are triggered automatically when a license is expired. The emails you are receiving could be about the expired products and ignore them. We suggest you to contact our sales support team ( https://support.avg.com/support_sales ) for more information since we can not exchange sensitive information about your account on this public forum. Appreciate your understanding, thank you.

1

Why do you keep sending me emails that I have not paid? I paid for AVG Ultimate.

3

Yes Jan,
Your AVG Ultimate subscription is valid till 2017.10.31. Please feel free to contact us for further assistance.
Thank you.

2

Hello Jan,
Thank you for your kind post and for your support of AVG products. If you are facing any issues with AVG program please let us know and we are happy to assist you.

6

Is AVG active or does it have to be activated on my Laptop? Is there a licence number?

5

Hello Jan,
Please make sure whether you can find your email id on the right top corner of the Zen program. If not please follow the instructions on the article http://avgclick.me/ActivateZen to activate your AVG Ultimate subscription.  
Thank you.

4

Hello Jan,
Thank you for contacting us with your concerns. We are sorry that you are receiving notification emails to renew though you had an active subscription. Upon checking your records, we see that you have an expired subscriptions of AVG Anti Virus and AVG Protection multidevice.
Please note that the notification emails to renew your AVG products are system generated and they are triggered automatically when a license is expired. The emails you are receiving could be about the expired products and ignore them. We suggest you to contact our sales support team ( https://support.avg.com/support_sales ) for more information since we can not exchange sensitive information about your account on this public forum. Appreciate your understanding, thank you.