Other:Malware-gen [Trj] B9BDY5Y87X.doc\B9BDY5Y87X.doc#1035053887 c:\Windows\System32\svchost.exe

Hello Gregory,
I am sorry to hear this. I have sent an email to get in touch with our additional technical support. Please use the email instructions and get connect with them. They will resolve this issue for you.
Thank you.

Good day,

I have picked up a virus or malware that AVG Protection does not root out and destroy. It will "find' it and put it into quarantine when I run a scan (both the full computer scan and the deep virus scan). It even seems to "catch"it when I boot up the computer. But it does not eliminate the virus. Why will the program not eliminate the virus? I have had up to 52 instances of this virus after a scan and they all seem to be resident in the svchost.exe file.  I deleted them but the virus came back and it didn't go away, the virus came back, I thought it was a goner, but the virus came back..." Thank you for your assistance.

Greg

Hello Gregory,
I am sorry to hear this. I have sent an email to get in touch with our additional technical support. Please use the email instructions and get connect with them. They will resolve this issue for you.
Thank you.