Outlook 2016 fails to fetch emails with AVG security certificate applied

Hello Jack,

We regret for the inconvenience caused.

Try to turn off the email shield and check for the issue again.

Let us know the status of the issue.

AVG (email support) for Outlook 365 is issuing a security certificate that has the incorrect target principal name.  Issued to mailx.hosts.net.nz for emails 'hosted' on lifeplans.co.nz, issued by AVG Web/Mail Shield Root.  Serious problem as the connection cannot proceed without ignoring the certificate - has to be set up every time Outlook is started, but cannot set up a new lifeplans account with this certificate as is.
Hello Jack,

We regret for the inconvenience caused.

Try to turn off the email shield and check for the issue again.

Let us know the status of the issue.