Outlook blocked

AVG Protection
33

Andrew, we regret for the inconvenience.

Your case has been under the investigation of our Senior team.

Please be patient until you get a reply from our senior team.

Thank you for understanding.

11

all done as requested

37

doesnt work either

41

my problem has returned and now blocks web pages plus the program is now more problomatic than when it was fixed remotely.

42

Hi

I'm using AVG Internet Security. My problem is AVG blocked my outgoing emails in Outlook 2013. I disabled AVG, It's work properly. I enabled AVG again I cannot sent any emails via Outlook 2013. Please help me.

Thanks
Mahesh

44

Same issue! Ok on Adroid but PC blocks receiving email although sending email is ok. Seems like that if there is an outgoing email it both sends and receives!

Adding Outlook.exe location path to exceptions enables both sending and receiving. Will doing that compromise email virus scanning?

Have removed exception pending confirmation.

regards
Rob Willox

43

Same problem, Outlook 2010. AVG Internet Security 
Started blocking in February then after an update to AVG in early March everything was fine until the latest update to AVG 3/25/2019 it blocks again.

40

OK I have done that however in my network profile I have a network with a MAC address thats set to private and an unidentified network thats set to public that always resets itself to public and if I delete it again it resets itself. When I shut down AVG and the re enable my email will function normally for around 10 minutes before it is blocked by AVG. My android functions perfectly with Outlook and AVG installed. I never had any issues until AVG updated on the 6/02/2019

7

I am having exactly the same issue, and need a more precise idea of how long I will be without antivirus protection on my email.
If there is no resolution in sight I will have to consider an alternative AV program. 
One or two days is understandable, but this is over a week now.  Started on the 16th.

Please respond.

5

Hello Len, 

We would like to kindly ask you to accept our apologies for the delay you may have experienced. Our developers are working on it and hopefully the root cause will be discovered shortly.

Did you disable e-mail shield (AVG AntiVirus free/AVG Internet Security > Menu > Settings > Components) and check if you can access Outlook? 

If you are able to able to access it after disabling E-mail shield, please enable e-mail shield and do uncheck an option 'Enable Self Protection Module' (Menu–>Settings–>Troubleshooting) and monitor the status.

4

Hello Rosemary,

We will help you with this.
Are you using the free or paid version of AVG?
If it is the free version, create your own post on this community to get further assistance.
If it is the paid version, contact our chat support using this https://support.avg.com/support_sales_chat link.
Thank you.

35

HI I am having the same issues if I dissable AGV I can receive emails but otherwise I cant the version is 19.6.3098

8

and how long will that be?

1

Hi, all of a sudden my email account can not send or recive emails, works fine on my android just not on PC if I deactivate AVG it works fine as soon as I activate it wont work. My AVG is up to date.

Thanks in advance
Darrell

2

Darrell, we would like to kindly ask you to accept our apologies for the delay.

The issue has already been escalated to our developers with high priority.

Our developers are working on it and hopefully the root cause will be discovered shortly.

Your patience is much appreciated.

3

17 days in and still no fix???

24

Thanks for confirming.
Please make sure that AVG firewall is configured with below recommended settings and check the status:

Open AVG Internet Security->Menu->Settings->Components->Firewall->Customize->Network Profile and change it to Private.
Open AVG Internet Security->Menu->Settings->Components->Firewall->Customize->Policies->System Rules and set all rules to "Enabled".

9

none of your recommended quick fix solutions work, I have a paid version and have tried everything and like Len Parker I am not comfortable disabling virus protection whilst accessing my emails. and as a business owner I am a target for spam. I get no joy from the response that comes from you people when you duck and dive all over the place when asked for a timeframe…"at the earliest" as I have been advised above doesnt inspire confidence with your product.  You guys need to come up with something better than that for paying customers in my opinion.

20

Mike, 
Sorry to hear that the issue persists. Please reach our technical support team (http://avgclick.me/AVGtechnical) to perform a workaround solution and check if that helps.

6

Still having the same problems.  AV Free not letting Outlook 2007 send or receive messages