Outlook blocked

Hello Andrew, 

We regret the inconvenience caused. We will help you to resolve it. 
Please follow the below instructions & check if the issue persists:

Open AVG Internet Security > Click on Menu > Settings > Basic Protection > Email Shield > Untick/disable the "Scan outbound emails (SMTP)" checkbox.

Once you've performed the above actions, please restart your computer once & check for the issue. Keep us updated.

I've been struggling to receive emails using classic outlook (outlook.exe) since 24/12/2023. If I switch to "new Outlook" (olk.exe), I can receive emails. I eventually experimented enough to determine that if I disabled AVG email shield, I can recieve emails in classic outlook.

I don't understand why microsoft have changed outlook to have different behaviour between the classic/new outlook. Using windows task manager, I worked out that classic outlook executes OUTLOOK.EXE whereas new outlook executes olk.exe.

Obviously, I'd like to turn email shield back on. Any suggestions. 

Hello Andrew, 

We regret the inconvenience caused. We will help you to resolve it. 
Please follow the below instructions & check if the issue persists:

Open AVG Internet Security > Click on Menu > Settings > Basic Protection > Email Shield > Untick/disable the "Scan outbound emails (SMTP)" checkbox.

Once you've performed the above actions, please restart your computer once & check for the issue. Keep us updated.