Outlook emails fail

Hello Peter,
Thank you for contacting AVG Community Support.
We are sorry to know that. We'll check and help you out.
May I know whether you have changed the location of the VPN and checked the issue?
Also may I know whether you are getting any error message while accessing outlook?
Awaiting your response.

PC W10  Outlook emails fail when VPN on.  I have changed the protocol to MIMIC which see on another post but still nothing.  This is a show stopper for me… Users can't be turning VPN off and on for emails.

No, there is Melbourn twice and Perth… I am in Brisbane… If it can't working in Melbourn  then fix it… These Telstra accounts and I would expect 50% of the population have these…

Hello Peter.
Thank you for replying.
I apologize for the trouble caused.
We have sent you an email regarding your concern.
Please do check.
We will certainly help you out.
Thank you and keep us updated.

Hello Peter,
Thank you for contacting AVG Community Support.
We are sorry to know that. We'll check and help you out.
May I know whether you have changed the location of the VPN and checked the issue?
Also may I know whether you are getting any error message while accessing outlook?
Awaiting your response.

We do understand your concern, Peter.
It seems that your few settings on your email client needs to be modified.
Please follow the steps in this article & let us know if it helps.