Outlook error "folder cannot be selected. This may be because of limitation of your IMAP server..."

AVG Protection
9

Disabling AVG did not resolve the problem. Unisntalling it did with Outlook wirking fine afterwards. I am in the process of re-installing AVG to see what happens next.

8

Hello Simon,
We regret for the inconvenience caused. Please try to disable the AVG program and check whether  you could access the Outlook program. Please follow the instructions on the article http://avgclick.me/TempDisableAVG to disable the AVG program.
Thank you.

10

Hello Simon,
We really appreciate
We recommend you to disable the AVG's MS Outlook plugin and then send us the log files of AVG.
To send the log files we have sent you the email instructions on how to proceed with it.
Please check for the email on spam or junk folders if it is not present in the inbox.

1

Hi all.

I am using outlook 2007 (old I know) on Win 7, set up with gmail as email server, which has ben working fine. AVG then updated yesterday ad now outlook will not access gmail IMAP folders with te message "The folder 'inbox' cannot be selected. This may be because of a limitation of your IMAP server or the folder may have been deleted or moved".  I have searched and found this thread SOLVED: Outlook 2007 IMAP “The folder … cannot be selected” – Rob Pomeroy but the suggested fix does not work in my instance. I have not as yet tried uninstalling AVG as would prefer to keep it. Any suggestions please? Thanks.

2

Hello Simon,
We regret for the inconvenience caused. Please try to disable the AVG program and check whether  you could access the Outlook program. Please follow the instructions on the article http://avgclick.me/TempDisableAVG to disable the AVG program.
Thank you.

3

Disabling AVG did not resolve the problem. Unisntalling it did with Outlook wirking fine afterwards. I am in the process of re-installing AVG to see what happens next.

6

Further to my previous post whilst un-installing AVG makes the problem go away, re-installing AVG vrings the problem back. Please advise before I have to let AVG go for good.

5

Sorry, what? Is that it? Let me clarify , I have been using AVG free for about 10 years!! It was an update of yours yesterday which caused this. Do you have any sensible suggstions? Surely it has something to do with the IMAP configuration discussed in the link above. Can you not confirm this?

7

Hello Simon,
We really appreciate
We recommend you to disable the AVG's MS Outlook plugin and then send us the log files of AVG.
To send the log files we have sent you the email instructions on how to proceed with it.
Please check for the email on spam or junk folders if it is not present in the inbox.

4

Simon,
Thank you for trying it out. Please, feel free to let us know if you require any further assistance. Thank you.