Hello Warren,
I'm sorry to hear about this. I request you to change AVG Firewall network profile to private (open AVG Internet Security > menu > settings > components > firewall > customize > network profile > change all the network public to private), please go to Firewall customize settings again > scroll down > click on system rules > enable all the system rules if it's not configured, please click OK and check if you can send/receive emails with enabled AVG Internet Security. If the issue still persist, then please share a screenshot of the error message to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot). You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
I have been using Outlook Express for years, to access several email accounts. This morning one of the accounts will receive mail, but cannot send it. I get "error number 0x800CCCF0F". The same email account works from the same computer with a different email client (which I use for screening incoming emails only). According to what I have read on the internet, this error is usually due to a Firewall or Anti-virus conflict. I am using AVG Internet Security 17.5.3022 (which was updating while I was using Outlook Express). I temporarily disabled AVG Firewall and Email, but the problem persists. Any ideas would be appreciated.
Thank you, warren
Thank you for providing screenshot Warren,
Please go to system rules again and enable (Allow Windows Printer & File Sharing, and Allow Remote Desktop Connections) also, save the settings, reboot your computer once and check if you can send/receive emails. If the issue still persist, then I request you to disable AVG components one by one (open AVG Internet Security > menu > settings > components) and check which component is blocking your outlook emails.
Best regards,
Alok.
I have followed your instructions: (1) changed networks from public to private (2) Enabled all system rules (except Allow Windows Printer & File Sharing, and Allow Remote Desktop Connections). The problem persists. A screen shoot is attached.
Alok,
I did what you said (enabled all system rules and rebooted). The email account is again functioning, for both receive and send. 'Send' is slower than it used to be, as the program seems to take several seconds to establish the secure connection. But it does work now.
Strangely, 'send' would not work yesterday, even with all AVG protection turned off for a short time. So, perhaps the issue was not related to AVG. I suppose that, with AVG off, Windows Firewall may have been a factor.
Thank you for your help,
warren