Hello Anzelle,
We have already reported this to our concerned department. At AVG, we pride ourselves on giving our 100% every day to ensure that our customer's needs are being met.
We will contact you via email as soon as we receive an update.
Your patience is much appreciated in this matter.
Regards,
Alok.
I always had the AVG free trial version on my residential computer. It usually prompted me to upgrade and on 29 October 2018 I decided to opt in and selected the 1 year subscription for R199 and the password protect for R99. Thus total of R298. After entering my bank details and finished, I received an email from AVG with all the steps in downloading my full AVG program. Immediately thereafter I received a confirmation from Standard bank that R4962.29 had been deducted from my account. The amount of R298 was never deducted. Bank statement shows DRI*AVG Technologies 2018-10-29 T06:07:17 5196120263927302 and a further R136.46 fee for international transaction were also deducted. Immediately a cancelled on AVG and requested a refund. Thereafter I received an email from AVG that amount of only R298 will be refunded. On 1 November 2018 I enquired again at the support.avg.com, they advise they payment was indeed deducted by them and I need to send an email to support@help.avg.com with by bank statement to proof that R4962.29 has been deducted. Since then I haven't received a reply or a refund. I have send numerous of emails afterwards, but to no avail. I haven't downloaded anything, thus have been scamed by AVG out of almost R5000.00. I am going to spread this around on all websites because it seems that this is all that I can do - to warn other people about AVG.
Hello Anzelle,
We have already reported this to our concerned department. At AVG, we pride ourselves on giving our 100% every day to ensure that our customer's needs are being met.
We will contact you via email as soon as we receive an update.
Your patience is much appreciated in this matter.
Regards,
Alok.