Hi John,
We acknowledge your refund request.
However, upon checking your account, we're unable to find any charges.
It might be under your alternate account. As it isn't recommended to share the account info over this post, we've sent you an email requesting it.
Please revert to us via email to proceed further. Regarding the email address, it is our payment's gateway address. We're afraid as we do not have a specific email address to reach us.
Hello John,
We are sorrry if you feel like that. We will surely help you with getting refund. As we are unable to locate the charge, we requested you to send few information in email. So, it will help us to locate it.
It isn't recommended to share account/order, personal info over this public post. This is the reason why we have sent you an email to your registered email address. Please check for the email and revert back to us with requested information.
Also, we do not have call back option from our end. If you want to resolve it through phone, you can use our phone support details. They will help you to locate the AVG order.
USA & CA: +1 925 732 4274
AU & NZ: +61 281 034 937
UK: +44 1163 668 542
Hi John,
We acknowledge your refund request.
However, upon checking your account, we're unable to find any charges.
It might be under your alternate account. As it isn't recommended to share the account info over this post, we've sent you an email requesting it.
Please revert to us via email to proceed further. Regarding the email address, it is our payment's gateway address. We're afraid as we do not have a specific email address to reach us.
Kindly refund my $69.99 paid on 2.8.21. and or confirm payments and expiry date please.
BTW it said there was no avg.cs@digitailriver.com could have been my typo error?
John Morrison............0438532528
We've sent an email to the email address that you have used to contact us here. We request you to check your email.
If you can't find the email in your Inbox, please check your Spam/Junk folder or any other folders.
We're looking forward to resolving this matter.
Thank you.
Thanks Dinesh,
There were 2 charges taken out of my Bendigo bank a/c on 4.7.21 & 2.8.21. as above! What is my alternative a/c under?No email received yet btw.