Hi Francesca,
The support available here is in English currently. You can for example use Google Translator (https://bit.ly/2xAiEc8) for translation purpose.
We acknowledge your refund request. Upon checking your account, we're unable to locate the charge.
It might be under your alternate account. As it isn't recommended to share the order/account info over this post, we've sent you an email requesting them.
Please revert to us via email to proceed further.
In data 26/8/20, avete caricato sul mio conto PayPal un pagamento da me non autorizzato di 89,99 euro che non è nemmeno riportato sul mio account avg e non avete nemmeno inviato una mail preliminarmente al pagamento. Pretendo di sapere a cosa si riferisce questo pagamento e pretendo che venga immediatamente stornato. Attendo risposta
We are sorry for the confusion.
We have sent you an email to the email address from which you have contacted us. Please check for the email and revert back to us
Hi Francesca,
The support available here is in English currently. You can for example use Google Translator (https://bit.ly/2xAiEc8) for translation purpose.
We acknowledge your refund request. Upon checking your account, we're unable to locate the charge.
It might be under your alternate account. As it isn't recommended to share the order/account info over this post, we've sent you an email requesting them.
Please revert to us via email to proceed further.