Pagamento por transferência bancária

Célia, This Community is basically only English language… Query translation…
[Portuguese to English]
Payment by bank transfer
Exmos. Gentlemen, I made a bank transfer on 28/12/2017 to acquire AVG Ultimate, for the price of € 22.50. I already sent several messages, including message, on facebook and no one answers me. The order number is 11561785072. The payment reference number is 890704640749. Thank you for giving me an urgent response, as I find this purchase very strange.
AVG Guru

Exmos. Senhores,
Fiz uma transferência bancária, no dia 28/12/2017 para adquirir o AVG Ultimate, pelo preço de €22,50. Já enviei várias mensagens, inclusive enviei mensagem, no facebbok e ninguém me responde. O nº da encomenda é 11561785072. O nº de referência de pagamento é 890704640749.
Agradecia que me dessem uma resposta urgente, pois acho esta compra muito estranha.
Célia Leite

Célia, This Community is basically only English language… Query translation…
[Portuguese to English]
Payment by bank transfer
Exmos. Gentlemen, I made a bank transfer on 28/12/2017 to acquire AVG Ultimate, for the price of € 22.50. I already sent several messages, including message, on facebook and no one answers me. The order number is 11561785072. The payment reference number is 890704640749. Thank you for giving me an urgent response, as I find this purchase very strange.
AVG Guru