Thank you for writing back, Brad.
I'd request you to reset AVG Secure browser settings to verify this issue.
Open AVG Secure Browser.
Click ⋮ Menu (three dots) in the top-right corner of the screen, then select Settings.
Scroll to the bottom of the Settings screen, and click Advanced.
Scroll to the bottom of the screen again and click Restore settings to their original defaults, then select Reset settings to confirm.
I am back again as the problem has returend with new symptoms. I have a dozen tabs open and minimized. Any attempt whatsoever to open a new Google Search window just spins and spins. Then I get a message that the Page Has Become Unresponsive. This goes on for an unlimited amount of time. If I go to any of the open tabs like Facebook or Twitter, I can move around inside those pages no problem. I can go over to Microsoft Edge and open internet just fine and do a search no problem. If I click on Internet Connectivity and disable/reenable internet connection I still can not access a new Google page through AVG.
The ONLY thing that works is to power down the system with the POWER button and turn it back on. Then everything is fine for 24 hours or so. Then it starts all over again.
Lost on what to do as no articles or forums seem to have addressed this issue.
Thanks
Thanks Dinesh...
Of course AVG Secure Browser is an Allowed App through Windows Defender as i could NOT be using it with zero problems until these issues arise where pages will not open or load every few hours.
I did go in to Control Panel and ran the Troubleshooter on a number of possibilities including compatibility. I switched the compatibility back to Windows 8 to try to isolate if this is a Windows 10 overall compatibility issue.
I will be back if the problem persists or if it is resolved.
Thanks!
I hope I am in the correct place. My product would be AVG Secure Browser (Free). I deleted the Virus Protection portion of FREE AVG as I felt it was dramatically slowing down the speed of my system. Yes, it did help greatly. This is a NEW computer last winter. On my old Laptop w/Windows 10, I had no issues running Google Chrome and AVG together as I did prefer Chrome. However, on this system, right out of the box, ALL Google Chrome activity was incredibly slow to respond or completely unresponsive. I had to uninstall Chrome. Now, over the past 3 months, AVG Secure Browser has become completely unstable. I have uninstalled and reinstalled to with no noticeable difference. What were messages saying "No Internet Detected" have now become "Page Not Responsive" pop ups. My computer is still connected to internet just fine. My phone works on my home network just fine. Existing web pages that are open work just fine. However, I can not open NEW web pages! This is happening now about every 2 hours. The ONLY way to resolve it temporarily is to kill the Power Button on the laptop and restart it. Then everything works lightning fast again. I took a screen shot of my Fios Speed Test and as you can see, my connectivity is crap! I have checked on my network adapter and drivers and the message says I have the most current available drivers.
Any ideas how to restore speed and stop this nightmare o everything locking up and spinning? TIA
I am back again as the problem has returend with new symptoms. I have a dozen tabs open and minimized. Any attempt whatsoever to open a new Google Search window just spins and spins. Then I get a message that the Page Has Become Unresponsive. This goes on for an unlimited amount of time. If I go to any of the open tabs like Facebook or Twitter, I can move around inside those pages no problem. I can go over to Microsoft Edge and open internet just fine and do a search no problem. If I click on Internet Connectivity and disable/reenable internet connection I still can not access a new Google page through AVG.
The ONLY thing that works is to power down the system with the POWER button and turn it back on. Then everything is fine for 24 hours or so. Then it starts all over again.
Lost on what to do as no articles or forums seem to have addressed this issue.
Thanks
Thanks Bala…
Yes, the problem occurs with ALL websites I try to access with a new tab, or a clickable that opens a link in a new tab. I do have Windows Bit Defender running in the background as my ONLY anti virus protection. As I said, I deleted AVG Anti virus because of all the problems I was having before. Now I have all these new problems!
LOL…right now I have typed this response to you and I click on the "Answer" tab and nothing whatsoever happens. I will have to save my response to Notepad and do a forced shut down/restart yet again! BBS. I did in fact refresh this page and it also says Page Not Responding!
Thank you for providing us the info, Brad.
We'd suggest you to check if Secure browser is blocked by Windows Firewall. To do so, follow the below steps :
Search for “firewall“ in Cortona - Select the “Windows Defender Firewall” option - Choose the “Allow an app or feature through Windows Defender Firewall” option in the left pane.
If issue persists, we may need to collect logs from your computer & forward this concern to our next level of support.
That's very thoughtful of you and appreciate the efforts, Brad.
We're just a message away anytime if you need us.
Hello Brad,
The root cause of this issue should be of due to various reasons.
May I know whether you have third party antivirus program installed on your computer?
If yes, please disable or uninstall it and check the status.
Do you experience this on all of the browsers installed on your PC or only with AVG Secure browser?
My apologies. The one thing I forgot to add and MOST important. I can open a Microsoft Edge Browser page instantly while this is happening with AVG. That is how I know this is an AVG issue somewhere. Also, this is an HP laptop with Windows 10.
Not a problem, Brad.
Thank you for the information.
Could you answer to my query regarding the antivirus program installed on your computer?
Do you confirm that the issue is with all the websites that you try to open on AVG Secure browser?
Thanks Dinesh...
Of course AVG Secure Browser is an Allowed App through Windows Defender as i could NOT be using it with zero problems until these issues arise where pages will not open or load every few hours.
I did go in to Control Panel and ran the Troubleshooter on a number of possibilities including compatibility. I switched the compatibility back to Windows 8 to try to isolate if this is a Windows 10 overall compatibility issue.
I will be back if the problem persists or if it is resolved.
Thanks!
Hello Brad,
The root cause of this issue should be of due to various reasons.
May I know whether you have third party antivirus program installed on your computer?
If yes, please disable or uninstall it and check the status.
Do you experience this on all of the browsers installed on your PC or only with AVG Secure browser?