Pago sin activacion

Hello Francisca.
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Hola, compre la suscripción de $14.990 al año y me descontaron de inmediato $17.838, el cual no recibí codigo de activacion y tampoco me aparece en la cuenta el pago de la suscripción, yo necesito que me activen el servicio y si no necesito que me devuelvan la plata.

Hello Francisca.
Support is currently available in English only. Please use a translator (for example, https://translate.google.com/) to read our message.

Unfortunately, you do not have an active paid subscription registered to the email address that you used to contact us here.
I have sent an email requesting more details to locate your account details. Please check your inbox and spam box as well.

Francisca, it isn't recommended to share account/order, personal info over this public post
We have sent you an email to your registered email address. Please check for the email and revert back to us

NOTE: Below message is translated for your convenience.


Francisca, no se recomienda compartir información personal de cuenta / pedido en esta publicación pública
Le hemos enviado un correo electrónico a su dirección de correo electrónico registrada. Verifique el correo electrónico y vuelva a nosotros