Paid a year bill but still no Authorized

AVG Subscription
1

Dear AVG Support team,

Firstly, I had paid the year bill at 22:30 via Aripay today, but it have nothing happened.
Then I paid at 22:41 again, so AVG charged us one more time fee!

Please help to solve this problem, thank you!

3

Hello Ka.
We'd be glad to help.
As per our records, both orders were paid successfully and we did sent two order confirmation emails.
If you would like, I can merge both subscriptions as one with extended validity or arrange a refund for one of the orders.
Let us know your choice to proceed further.

2

Hello Ka.
We'd be glad to help.
As per our records, both orders were paid successfully and we did sent two order confirmation emails.
If you would like, I can merge both subscriptions as one with extended validity or arrange a refund for one of the orders.
Let us know your choice to proceed further.