Paid but account not active for secure VPN

AVG VPN
3

Hello Antonius, 
Thank you for contacting AVG Community Support.
We are sorry to know that you are unable to use AVG Secure VPN after purchase. We'll certainly check and help you out.
As it isn't advised to discuss order/account related info here, we've sent you an email to your registered email address. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.

1

Hello

I have paid through paypal, but my account is not active yet for the secure VPN.

Details through paypal are:

Digital River Ireland, Ltd.
€ 93,99
Laatste betaling op 5 jul. 2024

Status

NIET-ACTIEF

Betaalmethode

ING
Spaarrekening ••••(card detail removed)
Begindatum

6 mei 2024

Factuurgegevens
Factuurreferentie
B-2WX086981K128190L

Webwinkelgegevens

Omschrijving
AVG Technologies Online Store Order (transaction id removed)

Please advise.

Regards,
A. de Leur
ps. till now I have not yet been able to use the secure VPN of AVG (after 2 months of trial, it discontinued) - is it possible to add these missing days and prolongue the membership for the days missed?

2

Hello Antonius, 
Thank you for contacting AVG Community Support.
We are sorry to know that you are unable to use AVG Secure VPN after purchase. We'll certainly check and help you out.
As it isn't advised to discuss order/account related info here, we've sent you an email to your registered email address. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.