Paid but not upgraded

AVG Protection
5

Hello Martin,

I understand that you purchased yearly subscription of AVG Internet Security Unlimited and AVG in your computer still shows as basic version. I see from your record that you have active subscription of AVG Internet Security valid till 11/10/2018. Please follow the steps from this link http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Zen-Protection-Performance-or-Ultimate to activate AVG Internet Security in your computer. If you face any difficulties, please let us know and we will offer you free remote support to activate AVG in your computer.

1

I have now paid twice for internet security, I have received nothing, I still just have basic protection.
Have followed instructions.
Is AVG just a scam?

4

Hello Martin,

I understand that you purchased yearly subscription of AVG Internet Security Unlimited and AVG in your computer still shows as basic version. I see from your record that you have active subscription of AVG Internet Security valid till 11/10/2018. Please follow the steps from this link http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Zen-Protection-Performance-or-Ultimate to activate AVG Internet Security in your computer. If you face any difficulties, please let us know and we will offer you free remote support to activate AVG in your computer.

2

Hello Martin,
I'm glad to hear that the issue has been fixed, feel free to contact us again if you need any further assistance.
Best regards,
Alok.

3

I have just had amazing support from AVG who took over my computer and fixed the problem. I now have two years of full protection.
Thank you Dhamodharan for your great customer service and expertise.