Paid for 2-year subscription but AVG received expired license e-mail

AVG Subscription
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Many of us had … also about other AVG programs … must be an error in their emailhandling … no worries I think :slight_smile:

1

I paid for a 2-year subscription for 2 computers in Aug. of 2014 but I received an e-mail last week saying my license had expired. My software seems to be working fine but it suddenly doesn't work on my wife's computer. Additionally, when I log in to my AVG account, it says that I don't have any current subscriptions.

Order Number: 38-3444107

Order Date: August 21, 2014
AVG AntiVirus 2014 (2-years license)

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  1. After restart , Go to C drive and type "AVG Remover" in the search tab. Select the file and press "Shift+Delete" to get the file permanently deleted.
    3) And then re install AVG Antivirus using the article in the following link http://avgread.me/1DXPL5z . Please make sure that we are here to help you, if you face any issue with AVG, please do not hesitate to contact us back.
    Thank you.
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Hello C,

We apologize for the inconvenience caused to you. Thank you for providing the information to pull up your account. I can see that you have AVG Anti-Virus (2 computers) which is valid till 21/8/2016. AVG Antivirus will be visible under 'Products' tab of my account. I have resend the license number to your registered email address. I request you to uninstall AVG Antivirus using AVG remover tool  in your wife computer and then re install it by following the below steps:
1) Please click on the link http://www.avg.com/tools#tba2 and select AVG Remover to download the remover tool. After downloading, run the tool and restart your computer.