Paid for a subscritpion

AVG Protection
3

Hello Hannes,
Thank you for reaching AVG Community Support.
We regret the inconvenience you had with getting the subscription under the account which was paid already. We will certainly check into this and help you further.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.

1 
I have already purchased and paid for a subscription, but it is not displayed to me. 
The money has already been transferred. 
Can someone help me please?
2

Hello Hannes,
Thank you for reaching AVG Community Support.
We regret the inconvenience you had with getting the subscription under the account which was paid already. We will certainly check into this and help you further.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.