Paid for AVG Ultimate but received nothing

AVG Protection
3

Hello Reinier,
Thank you for contacting AVG Community Support.
We understand that you have recently purchased AVG subscription and have not received it.
We are really sorry to know this. We'll certainly check and help you out.
Upon checking we see that your case has already been escalated to the senior team. 
Our concern team will get back to you via email. 
Thank you.

1

hello, i paid monday €64.99 forAVG Ultimate but received nothing.
Is there anything known about (case number removed)

2

Hello Reinier,
Thank you for contacting AVG Community Support.
We understand that you have recently purchased AVG subscription and have not received it.
We are really sorry to know this. We'll certainly check and help you out.
Upon checking we see that your case has already been escalated to the senior team. 
Our concern team will get back to you via email. 
Thank you.