Paid for, can't use it

AVG Subscription
4

Hello Carlos,
Please send us the order reference number or invoice number you received through email.
Thank you

1

Hi everyone,

Was hoping you could help me with the following:
- I bought AVG Ultimate after creating a myaccount, installed AVG and logged in with it, but it looks like I don't have the subscription I paid for. It says that the trial version will expire in less than a month. 

An thoughts on how to proceed?

Thanks in advance,
Carlos

9

Same problem for me… Paid for Ultimate but get nothing. Have you resolved your problem? And how did you do it?

8

Hello Carlos,
We are sorry to know that even after purchasing AVG, you are getting the message trial expires soon. We see from your record that you do not have active subscription of AVG in your account. Could you please check if you have purchased the program using the correct email address?
Thank you

2

Same problem for me… Paid for Ultimate but get nothing. Have you resolved your problem? And how did you do it?

3

Hello Christopher,
We regret for the inconvenience caused. In order to locate your account, we request you to contact our sales support team using this link https://support.avg.com/support_sales?l=en .
Thank you.

5

Thank you for the quick response!
Yes, I'm sure I've used the correct email. Did it yesterday late in the afternoon. For some reason though even after following the steps, this still happened. 
Any possible solution?
Regards,
Carlos

6

Thank you for the reply, once again, and also for trying to solve the problem so quickly.
I will, of course, but what do you mean with "replying with the recent order"? What kind of details?
Kind regards,
Carlos

7

Hello Carlos,
We are sorry to know that even after purchasing AVG, you are getting the message trial expires soon. We see from your record that you do not have active subscription of AVG in your account. Could you please check if you have purchased the program using the correct email address?
Thank you