Paid for product but not showing up on my account

General discussion
1

Hi, 

I have paid for AVG ultimate and password protection, (order number 11557406372) - however its not showing up in my account nor being activated in my computer. From browsing through the forums I notice many others have been having this problem as well. Can you please tell me if this problem has been fixed for others by senior management after escalation? And if not, how do I go on getting a refund? Thanks

3

Hello Rumana,

I understand your concern on this purchase. I see from your record that the recent order of AVG Ultimate and AVG Password Protection did not synchronize with your account. I have escalated this case to the concerned team. Once the issue is resolved, you will be contacted via this community post, after which you will be able to activate these products on your computer. This issue is getting resolved after escalation. Your patience is much appreciated.

2

Hello Rumana,

I understand your concern on this purchase. I see from your record that the recent order of AVG Ultimate and AVG Password Protection did not synchronize with your account. I have escalated this case to the concerned team. Once the issue is resolved, you will be contacted via this community post, after which you will be able to activate these products on your computer. This issue is getting resolved after escalation. Your patience is much appreciated.