Paid for renewal yet been downgraded to basic protection

Hi Fiona,
I understand this must be upsetting. I see that your new AVG Internet Security - Unlimited subscription seems to be registered under a different email address than the one you used to contact us here. Since this is a public forum, it is not wise to exchange your personal information here. I would request you to get in touch with our technical support team ( http://avgclick.me/AVGtechnical ) to validate your account information and get help with activation.

I paid for my renewal 4 days ago and can see the proof of payment on my profile, yet I've been downgraded to basic protection as it's saying it's expired - please help!!!!
Thanks, I did have an online chat with a consultant who has escalated the query to a higher level.

Thank you for confirming the same. We see from your record that your case has been escalated. You will be contacted via email once your issue is resolved.

Hi Fiona,
I understand this must be upsetting. I see that your new AVG Internet Security - Unlimited subscription seems to be registered under a different email address than the one you used to contact us here. Since this is a public forum, it is not wise to exchange your personal information here. I would request you to get in touch with our technical support team ( http://avgclick.me/AVGtechnical ) to validate your account information and get help with activation.